Future Leasing Call Center Opportunities in Maitland, FL

Job description

**WHY HILLPOINTE?** *Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.* *Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.* At Hillpointe, our centralized leasing and customer care team supports prospective and current residents across multiple communities. This team plays a critical role in delivering an exceptional experience, from the first inquiry through application, leasing, and ongoing resident support. We are continuously building a pipeline for National Leasing Specialists (Level 1 & 2) and Customer Care Specialists (Level 3, 4, & 5) in our Maitland, FL office. Candidates may be considered for current and future opportunities within our centralized call center operations team. #### What You’ll Do In this role, you may support both prospective residents and current residents through a variety of communication channels, including phone, chat, text, and email. - Respond promptly to inbound inquiries and provide clear, professional assistance - Convert leads into scheduled property tours or virtual leasing experiences - Conduct outbound follow-ups to support the leasing process - Accurately enter and maintain prospect and resident information in CRM systems - Support applicants through the leasing and application process, including documentation and issue resolution - Handle resident service inquiries and provide timely support or escalation when needed - Route calls and requests to the appropriate property or internal team - Manage and respond to CRM queues to ensure timely follow-up - Address escalated concerns professionally and escalate complex issues to leadership when necessary - Support reputation management responses and customer experience initiatives - Share feedback and insights to improve processes, scripts, and training - Collaborate with team members and leadership to ensure a consistent and high-quality customer experience #### What We’re Looking For - High school diploma or equivalent required - Experience in call center, customer service, sales support, or property management preferred - Strong communication skills, both verbal and written - Customer-first mindset with the ability to remain calm, patient, and professional in all interactions - Strong attention to detail and accurate data entry skills - Ability to multitask across multiple systems and communication channels - Comfortable working in a fast-paced, high-volume, metrics-driven environment - Strong problem-solving and de-escalation skills - Ability to prioritize and manage competing requests effectively - CRM experience preferred - Weekend availability required, including Sundays #### Important Note This is an ongoing hiring opportunity for multiple levels within our centralized call center team. We actively review applications and may contact qualified candidates as roles become available.