FX Front Office support

Job Description What is the opportunity? An exciting opportunity to join an FX Front Office support team in a major North American bank, supporting both front office users and our progressive eFX programme. This role is within the FX Production Services group. The group is responsible for: Supporting IT solutions for various business lines globally including FX, Money Market, STIR and Options Offering technical expertise and support for the systems used Managing and resolving incidents and outages Managing requests for changes, system releases and capacity planning Disaster recovery, planning and execution What will you do? Be responsible for support of all applications used in the FX trading and eCommerce areas including position management and treasury trading systems, electronic trading platforms application support, rate aggregation, pricing, distribution, low latency position keeping and auto-hedging systems. The team are points of contact for requests for new/different sources, exchanges etc Take a proactive approach to managing the production plant, including ownership of monitoring, the knowledge base, and documenting new procedures and application on-boarding runbooks Assist as point of contact between IT and business management for organising events such as upgrades and scheduled downtime Miscellaneous support of existing and new systems to complement the helpdesk service already in place What do you need to succeed? Must-have Solid experience in IT to include minimum 2 years of experience in the financial industry Previous experience of working in a front office trading IT environment Previous experience in a front office support role engaging directly with Sales and Trading desks Good product understanding of FX Spot and Forwards, NDF’s, FX options and simple MM products Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL Exposure to e-commerce trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flow Nice to Have Demonstrated understanding of ITIL processes Experience of implementing trading systems both 3rd party and in-house developed would be advantageous Experience or knowledge of any of the following systems would be of benefit – Murex, TradeHub LightningFX, D3, Q/KDB, ITRS/Geneos, MarketFactory Experience of integrating and support of deal feeds into trading systems would be benefical Project management experience a plus What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Job Skills Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-14 Application Deadline: 2026-09-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at . RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.