Job Description: HubSpot Systems Support SpecialistRole title: Systems Support Specialist – HubSpot Department: Central Operations Location: India (Andheri)Reporting to: Central Operations – Systems Lead Role purpose We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”. You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer. ⸻ Key responsibilities HubSpot support & administration Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting). Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances. Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities. Keep changes structured and safe by considering dependencies and downstream impacts before updating the system. Maintain clear notes/documentation for recurring requests and improvements. Other operational support Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear. Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support. Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently. Skills & experience Essential Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability). Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution. Analytical and detail-oriented, especially when working with data and segmentation. Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data. Clear written communication and comfort working with multiple internal stakeholders. Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight. Desirable HubSpot certifications. Experience supporting a multi-team/multi-business-unit organisation. Familiarity with basic CRM governance concepts (data standards, access control, documentation). Personal attributes Fast learner with strong initiative. Calm, methodical, and reliable under pressure. Comfortable asking questions to confirm understanding—especially where changes could have wider impact.
Job Description: HubSpot Systems Support Specialist
Role title: Systems Support Specialist – HubSpot
Department: Central Operations
Location: India (Andheri)
Reporting to: Central Operations – Systems Lead
Role purpose
We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”.
You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer.
⸻
Key responsibilities
HubSpot support & administration
- Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
- Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
- Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
- Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
- Maintain clear notes/documentation for recurring requests and improvements.
Other operational support
- Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
- Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
- Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.
Skills & experience
Essential
- Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).
- Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
- Analytical and detail-oriented, especially when working with data and segmentation.
- Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
- Clear written communication and comfort working with multiple internal stakeholders.
- Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
Desirable
- Experience supporting a multi-team/multi-business-unit organisation.
- Familiarity with basic CRM governance concepts (data standards, access control, documentation).
Personal attributes
- Fast learner with strong initiative.
- Calm, methodical, and reliable under pressure.
- Comfortable asking questions to confirm understanding—especially where changes could have wider impact.
GAIN is a creative-led, insight-driven company blending data, technology, and creativity to deliver meaningful impact. Since our beginnings as the Sideshow Group, we’ve expanded our specialisms, broadened our perspective, and developed deep expertise to meet the world where it is.Today, we operate as one unified brand with six core areas of expertise:
GAIN Experience, GAIN Conversion, GAIN Performance, GAIN Creative Studios, GAIN Innovations, and GAIN Customer Science.We work in fluid, collaborative teams where talent is both nurtured and challenged. If you’re interested in joining us, view our current openings here. Don’t see a perfect fit right now? Feel free to apply speculatively — we regularly review talent pool submissions and will be in touch if a suitable opportunity comes up.In the meantime, follow us on LinkedIn and Instagram to explore our latest blogs, events, and company updates.
GAIN is a creative-led, insight-driven company blending data, technology, and creativity to deliver meaningful impact. Since our beginnings as the Sideshow Group, we’ve expanded our specialisms, broadened our perspective, and developed deep expertise to meet the world where it is.
Today, we operate as one unified brand with six core areas of expertise:
GAIN Experience, GAIN Conversion, GAIN Performance, GAIN Creative Studios, GAIN Innovations, and GAIN Customer Science.
We work in fluid, collaborative teams where talent is both nurtured and challenged. If you’re interested in joining us, view our current openings here. Don’t see a perfect fit right now? Feel free to apply speculatively — we regularly review talent pool submissions and will be in touch if a suitable opportunity comes up.
In the meantime, follow us on LinkedIn and Instagram to explore our latest blogs, events, and company updates.
