Game Day Representative - Army West Point

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! ARMY WEST POINT PARTNERSHIP Legends Global and the United States Military Academy at West Point’s Athletic Department have partnered on the $140M renovation of Michie Stadium, which will introduce a new dynamic to premium hospitality and elevate the experience of those attending Army football games and other events. Legends will be tasked with creating a 365-day corporate hospitality program to engage regional corporations in utilizing the historic West Point site as a platform to engage clients and employees in off-season retreats and in-season hospitality. Additionally, Legends will be supporting the 2026 Army Football Game Day premium tailgates and enhance the experience on Army football game days. THE ROLE The Game Day Representative is responsible for creating and executing premium tailgate packages at Army West Point. The candidate should be self-motivated, entrepreneurial and a positive professional. The Game Day Representative team member will be located at Army West Point. ESSENTIAL DUTIES AND RESPONSIBILITIES Deliver a welcoming and elevated game day experience by engaging guests with a professional and approachable demeanor. Tailgate Support Services: Assist with the delivery and placement of tailgate equipment to designated locations, maintain the presentation of assigned areas, and routinely check in with guests to anticipate and fulfill needs. Guest Services Operations: Support the welcome/check-in area by providing directions, answering questions, and ensuring a seamless arrival experience for all guests. Uphold service standards consistent with Legends Global, demonstrating attention to detail, accountability, and a commitment to creating memorable experiences. Respond to guest inquiries and requests in a timely and solutions-oriented manner, resolving any issues with professionalism and sound judgment. Partner with event leadership to execute game day operations, including setup, breakdown, inventory management, and overall site readiness. Take initiative in supporting guest needs and maintaining a high level of hospitality throughout the event. Maintain a clean, organized, and visually appealing environment across all tailgate areas, ensuring the space consistently reflects premium service standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Demonstrates a team-first attitude with a focus on fostering a cooperative and productive work environment. Resourceful, innovative and forward thinking, with an entrepreneurial spirit Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships Availability to work all home games throughout the season (September through late November) is required. Comfortable working outdoors in a variety of weather conditions. Must be at least 18 years old and able to commit to approximately 10–20 hours per week. Ability to work nights and weekends. Comfortable standing and walking for extended periods. Able to lift to 50 pounds and assist with carrying, setting up, and moving equipment EDUCATION AND/OR EXPERIENCE 1-2 years of relevant hospitality/special events sales experience COMPENSATION Hourly: $16.00 per hour WORKING CONDITIONS Location: On Site – Army West Point (New York, NY) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.