By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
Game Operations Specialist
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We are looking for an individual who can lead as a Game Operations Specialist. Overall, this role is responsible for ensuring the overall success of tracking and event validation for multiple sports leagues around the world. The specialist will lead the team to process live tracks, validate sports-specific markings and events, handle day-to-day activities, develop and implement future strategies, and to work closely with department leadership to meet expectations and objectives.
WHAT YOU’LL DO:
- Lead Game Operations & Team Performance: Oversee live tracking and event validation across global leagues, ensuring smooth day-to-day operations and high team performance.
- Master Systems & Processes: Develop deep expertise in tracking systems and workflows, ensuring full control and continuous improvement of operations.
- Documentation & Process Improvement: Maintain and enhance operational documentation, critically evaluating and optimizing ways of working.
- Operational Planning & Staffing: Support and influence staffing decisions in alignment with engineering developments and client SLAs.
- Troubleshooting & System Expertise: Act as the go-to expert for identifying, troubleshooting, and resolving system issues and failures.
- Game Day Leadership: Lead operational support during live matches, serving as the main point of contact for Genius IQ games.
- Data Quality & Validation: Monitor and evaluate data discrepancies, ensuring accurate and high-quality data delivery.
- Global Collaboration: Work closely with international teams to ensure seamless coordination across multiple offices.
- Team Coordination & Management: Manage and coordinate a large pool of contractors, ensuring effective collaboration and delivery.
- Real-Time Performance Oversight: Monitor and guide the performance of rotating international teams, applying strong people management skills in a fast-paced environment.
WHAT YOU’LL BRING:
- Resilience in Repetitive Tasks: Demonstrate strong focus and consistency when handling repetitive workflows in a high-volume environment.
- Sports Data Industry Knowledge: Bring experience and understanding of the sports data ecosystem and its operational dynamics.
- Real-Time Decision Making: Make accurate, time-critical decisions during live data processing and operational support scenarios.
- Remote Collaboration: Effectively collaborate in real time with distributed teams across different locations.
- Sports Industry Awareness: Maintain a strong understanding of major professional sports leagues and their competitive landscape.
- Accuracy & Attention to Detail: Ensure high levels of precision and speed, delivering reliable and error-free outputs under pressure.
- Communication & Influence: Confidently share perspectives and provide constructive feedback in group settings.
- Continuous Learning Mindset: Demonstrate a strong desire and ability to learn new skills while building on existing strengths.
- Ownership & Prioritization: Take accountability for managing and prioritizing both current and upcoming workloads effectively.
ADDITIONAL POSITION DETAILS:
- Must be able and available to work evenings, weekends, and holidays.
- Must be able and available to work according to the various sporting league schedules, which include holidays during the regular season (including the day after Christmas Day (Boxing Day) and New Year's Day).
- Must possess flexibility, including early morning and late evenings.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
