Gameday Box Office Attendant - University of Miami

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! GLOBAL SALES A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market and your target audience – help you solve problems and ultimately deliver the right game plan to drive your organization forward. LEGENDS & THE PROJECT | UNIVERSITY OF MIAMI The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLE The Gameday Box Office Attendant is primarily responsible for providing exceptional customer service to all ticket holders at the University of Miami. This person should be a self-motivated and positive professional. This position is responsible for assisting the Ticket Operations staff in the box office on gameday. The Gameday Box Office Attendant will work University of Miami Football, Men’s Basketball, Women’s Basketball and Baseball home games as assigned. This position will be focused on ticket sales/resolution at our box office window and distributing complimentary tickets in a professional and courteous manner. The Gameday Box Office Attendant will report to the Ticket Operations Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide the highest quality of customer service to Hurricanes season ticket holders, fans, students and guests at all University of Miami home games for Football, Men’s/Women’s Basketball and Baseball. Operate game day ticket booth window for ticket sales utilizing the University of Miami’s ticket system. Assist in box office customer service and ticket resolution on event days. Operate game day admissions gates for Player Guests, Recruits, Former Players and High School Coaches. Adhere to the policies and procedures of the University of Miami Athletics, the Atlantic Coast Conference, NCAA and Legends. Must be willing to work non-traditional hours, weekends, events, and game days assigned by schedule of events. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older Ability to work a combination of weekday, evening, and weekend shifts Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely. Ability to work in a fast-paced environment Excellent organizational skills, attention to detail and time management Able to walk or stand for long periods of time Ability to work games during Holidays and transportation to the games is a plus. COMPENSATION Competitive pay and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site – University of Miami PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.