Gaming Manager | Airlie Beach Hotel

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland. We currently have opportunities at: Airlie Beach Hotel | Reef Gateway As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards. What’s on offer? Competitive salary + Super Discounts across 260+ venues in Australia and New Zealand Genuine investment in your development and career progression The opportunity to take ownership of gaming operations within an established venue Support from experienced venue and operational leadership teams About the role As Gaming Manager, you’ll be responsible for the day-to-day operation and performance of the gaming room at your venue. Your responsibilities will include: Leading daily gaming operations and maintaining a strong floor presence Driving gaming revenue, performance and agreed KPIs Reviewing results and identifying opportunities to improve performance Supporting gaming promotions and customer engagement initiatives Ensuring compliance with Queensland gaming legislation and responsible gambling requirements Maintaining harm-minimisation and self-exclusion procedures Managing operational audits, cash controls and reporting Recruiting, training, coaching and developing gaming team members Working closely with the Venue Manager and broader leadership team Delivering a welcoming and responsible experience for every guest About you You’ll ideally bring: Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member Strong commercial understanding of gaming performance and KPIs Sound knowledge of Queensland gaming compliance and responsible gambling requirements Proven ability to lead, coach and develop a team Strong communication, organisation and customer-service skills A hands-on leadership style Flexibility to work peak trading periods, including evenings and weekends Current Queensland RSA and RSG certificates Current RMLV and Approved Manager approval, or willingness to obtain them A current Gaming Nominee licence, or eligibility and willingness to obtain it Customer Liaison Officer experience is desirable but not essential If you’re an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we’d love to hear from you. Apply now and let us know which venue or location you would be interested in. Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.