Gaming Surveillance Operator

Job description

THE DAY-TO-DAY: Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctionsProactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externallyProactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variancesMaintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. Actively participate in and complete assigned company and department trainingPerform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programsIdentify trends and abnormalities by reviewing data through various software applications and investigating anomaliesCooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employeeCollaborate with leadership and various partner departments to maximize guest experience THE IDEAL CANDIDATE: 6+ months gaming and/ or surveillance experienceHigh School Diploma or GEDMust be 21 years of age or older THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftHealth & Income Protection benefits (for eligible employees)Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community