GBS Data Operations - Document and Engineering Data Team Lead

Job description

Entity: Technology Job Family Group: Business Support Group Job Description: Let me tell you about the role: • Lead the Engineering Data, Document and Model Transaction Team in the eastern/western hemisphere time zones. • Implements and ensures the implementation of IMD management policies, standards, procedures, guidelines etc. to handle engineering document, data and model transactions in ALIM that are associated to assets and projects across P&O globally. • Ensures effective controls are in place for internal delegation, audit and control relating to the management engineering data, documents and models in ALIM. • Assesses and handles risks around the use of engineering data, documents and models stored in ALIM. • Provides reports on the consolidated status of quality and performance criteria as set by the Engineering Data, Doc and Model Delivery and Engineering Data, Doc and Model Discipline Lead to advise effective decision making. • Recommends remediation actions as required. • Ensures that engineering data, documents and models are presented optimally inaccordance with IMD management policies, standards, procedures, guidelines etc. • Supports the clean up of engineering data, documents and models as required. • Continuously improves IMD engineering data, document and model standards, tools, systems and processes through the Class Library and ALIM change request process. • Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. • Helps develop and enhance customer and stakeholder relationships. • Acts as the routine contact point, receiving and handling requests for support. • Responds to a broad range of service requests for support in the use of ALIM by providing information to fulfill requests or enable resolution. • Provides first line investigation and diagnosis of issues associated to the use of ALIM and promptly allocates unresolved issues as appropriate. • Assists with the development of standards, and applies these to track, monitor, report, resolve or bring up issues. • Contributes to creation of support documentation. What you will deliver: • Information Governance – ensuring the delivery of complete and compliant engineering data, documents and models, whether produced internally or externally, in accordance with IMD standards to ensure high quality information and data is used to support decision-making, business processes and digital services • Stakeholder Management - The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes. • Customer Support - Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. • Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management • Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans • Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state • Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data • Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information • Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights • Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new insights, projects and opportunities • Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the stakeholder. Knows when and how to use the chain of command • Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems • Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results • Eye For Business - Identifies new or alternative approaches to performing business activities more efficiently What you will need to be successful: • Fluent in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily. Both your spoken and written skills are good. • Bachelors degree or equivalent experience in engineering, science or technical subject. • 7+ years of work experience in document control and data management in a global organisation that has a high turnaround of transactional activities. • Significant experience in following procedures to operate an Electronic Document Management Systems and Engineering Data Warehouses such as Bentley ALIM. • Significant experience in applying information assurance and governance • Significant experience in demand management and prioritisation • Experience in quality assurance and conformance review • Excellent performance management and professional development skills • Experience in customer support and excellent relationship leadership skills • Service acceptance skills • Experience in application support, database administration and incident leadership skills • Basic business analysis, requirements leadership skills and the ability to find opportunities for continuous improvement. • Knowledge of document and data management to support portfolios, programmes and projects Outlooks: • Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices • Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results • Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers • Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences • Digital first - Applies creative digital solutions to solve problems About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional Information We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered. What you can expect from us! Our commitment to diversity, equity and inclusion: At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to): bpWIN (bp Women’s International Network) Pride Working parents PEN (Positively Ethnic Network) bpInclusia (bp’s Asian community) bpEnergía (bp’s Latin community) Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Agility core practices, Analytical Thinking, Collaboration, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital Fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action . Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.