GBS Healthcare Training & Development Design Specialist

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GBS Healthcare Training & Development Design Specialist based in India.** This role offers the opportunity to design engaging learning experiences that strengthen employee performance, onboarding, process adoption, and business readiness. You’ll transform complex healthcare and business information into clear, learner-centered digital content and practical training resources. Working remotely within a global environment, you’ll combine instructional design expertise with visual creativity and modern AI-powered content tools. You’ll own learning projects from concept and storyboarding through development, quality assurance, and deployment. The role offers strong exposure to eLearning, multimedia, simulations, virtual training, and emerging learning technologies. Your work will directly contribute to capability building and continuous improvement across a global healthcare-focused organization. ### Accountabilities - Design and develop engaging learning solutions, including eLearning modules, Virtual Instructor-Led Training (VILT), Web-Based Learning (WBL), process documentation, job aids, quick reference guides, assessments, and multimedia assets. - Build complete learning experiences using Articulate Storyline 360 and Rise 360, taking projects from initial concept through final deployment. - Develop interactive simulations, branching scenarios, software demonstrations, knowledge checks, and other learner-centered experiences. - Create AI-enabled learning content using tools such as Colossyan AI and other emerging content-development technologies. - Produce and edit instructional videos and multimedia content using appropriate production and editing tools. - Design visually engaging graphics, infographics, and learning materials in Canva while maintaining established branding standards. - Apply instructional design frameworks, adult learning principles, Bloom’s Taxonomy, and learning design models to create effective and measurable learning experiences. - Conduct quality assurance reviews to verify content accuracy, consistency, functionality, accessibility, usability, and learner engagement. - Maintain and update existing learning materials to reflect changes in business processes, systems, procedures, or operational requirements. - Support curriculum and content maintenance within learning management systems and ensure materials remain current and accessible. - Manage multiple learning-development projects simultaneously while maintaining high standards of quality and meeting agreed delivery timelines. ## Requirements - Bachelor’s degree in instructional design, education, or a related discipline. - 2–4 years of professional experience in eLearning development, instructional design, learning content development, or a closely related field. - Strong written and verbal English communication skills, with the ability to translate complex information into clear and engaging learning content. - Solid understanding of adult learning theory, instructional design frameworks, Bloom’s Taxonomy, storyboarding, prototyping, and assessment design. - Hands-on proficiency with Articulate Storyline 360, Articulate Rise 360, Colossyan AI, Canva, Camtasia, Whatfix, and Microsoft Office. - Experience developing simulations, multimedia learning assets, instructional videos, and knowledge checks. - Excellent organizational skills, attention to detail, and the ability to manage several priorities and deadlines simultaneously. - Ability to work independently, take ownership of deliverables, and collaborate effectively with stakeholders in a remote and global environment. - Experience developing training for customer service or contact center environments is preferred. - Knowledge of healthcare industry operations and processes is advantageous. - A portfolio demonstrating eLearning, multimedia, simulation, video, and learning-asset development is preferred. - Certifications in instructional design, Articulate 360, eLearning development, or Learning Experience Design are a plus. ## Benefits - Fully remote work opportunity from India. - Full-time permanent employment. - Opportunity to work on high-impact learning initiatives within a global healthcare environment. - Exposure to modern eLearning, multimedia, simulation, and AI-powered content-development technologies. - Opportunity to influence employee capability, process adoption, onboarding, and continuous improvement. - Collaborative environment with opportunities to work with talented, globally distributed teams. - Professional growth through hands-on experience across instructional design and learning technology. - Inclusive workplace committed to equal opportunity and a work environment free from discrimination, harassment, and retaliation.