GBS Sales Support (Pharma Industry)

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Primary Responsibilities This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed. Specific Responsibilities At all times, complies with SGS Code of Integrity and Professional Conduct. Assists in the compilation of documentation required for RFPs – certifications, resumes, etc. Generates quotes that are accurate and branded according to SGS standards Inputs quotations and RFPs into CRM systems Assists in follow up notifications on older existing deals Updates client owners, client names, and other information, as needed, in CRM systems Serves as the main points of contact for ship owners and other customers requesting SGS services Engages with customers to develop relationships based on trust and competence Markets research to include the following: Internet search for articles on vertical markets, e.g. PFAS, Air, etc. Lead generation and customer information: Search for contact lists in various markets (e.g, water districts) Competitor website review and intel summary Updates data in LIMS for Affiliates. Communicates, as required, with ISMs and other internal staff. Develops skills and knowledge to progress in your career. Develops trust by providing timely responses to all inquiries, whether by phone or email. Promotes a positive “Can do!” attitude and a safe working environment. Be knowledgeable and compliant with SGS procedures and standards. Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth. Builds and maintains strong working relationships. Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement. Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Ensures work area in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures. Qualifications Profile: Bachelor’s degree in science, knowledge of Pharma industry / GMP is an asset. Strong communication skills, written and verbal, C1 level English. Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization. Intermediate personal computer skills including Outlook, Microsoft Office, job task applications, Internet, On-line data systems. Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. Strong organizational skills to track revisions, client feedback, and cost updates. Proficient in effectively prioritizing tasks to meet deadlines. The ability to meet commitments made to yourself and others, and acknowledge and accept your choices, actions and results. The ability to ask questions to verify understanding, and use tact and consideration when delivering feedback. Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people. Methodically identify and resolve problems by gathering and analyzing information. Understand and comprehend information, as well as find application and value from new knowledge. The knowledge and ability to use computers and technology efficiently and effectively. The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction. Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions. Follow detailed procedures to ensure accuracy in the entry and reporting of data. Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles. Sets high standard of excellence to ensure quality assurance in every aspect of work performed. Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations. Additional Information