GCC Order Management - (B4)

Job description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Hsinchu,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Key Responsibilities Independently create quotations/opportunities in ERP system and provide to customer. Serve as SME for other team members. Create, maintain, and audit accurate Sales Orders in ERP Handle escalations across functions and follow up on customer requirements not being met Handle complex customer enquires via phone, e-mail, and fax and serve as escalation point for other team members Maintain excellent communication with customers and internal stakeholders and become internal expert on customer needs Develop understanding of customer specific and region/country specific requirements to enhance customer relationship and satisfaction Develop in-depth knowledge of AMAT products to support complex orders. Review configurations and identify critical errors. Identify gaps in processes and opportunities for streamlining, cost reduction and other improvements. Support Continuous Improvement initiatives. Serve as SME and mentor other team members Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions Impact Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Not Specified Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.