GDP Representative

Job description

Responsibilities and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Healthcare Compliance Representative. This list may be edited to the specific job role. • Ensure there is there a clear understanding with the CR Back-Up relating to the delegation of GDP tasks and duties. • Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements. • In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards. • Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed. • Support operations on recalled, returned, quarantined, rejected, or falsified products as per customer instructions. • Ensure compliance with agreed customer requirements as documented in the Customer SOP • Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely. • Ensure that customers have been informed in writing of any issues with shipments. • Lead and implement global and regional GDP initiatives in the district. • Attend conference calls with the Healthcare Regional Team as required. • Attend the quarterly Management Review Meeting with District Management • Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance • Attend the annual BCP review where contingency plans are applicable. • Engage with Account Managers of district GDP Customers supporting on GDP quality topics. Physical Demands This section lists physical demands required of this job and may be edited to the specific job role. • Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. • Write with pencil/pen/marker. • Functions performed primarily while seated at desk This section lists desired qualifications for the job and may be edited to the specific job role. • A minimum of 2 years employment at Expeditors and/or relevant Healthcare industry experience • College or University Degree or equivalent business experience • GDP Certification (within 6 months of appointment) • GDP Auditing Certification (within 6 months of appointment) • Global logistics industry knowledge • Good time management • Fluent in English • Professional oral and written communication skills in English and in the local language • Facilitation & communication skills at all levels • Problem solving skills. • PC skills at advanced level including Microsoft Excel, PowerPoint, and Word • Flowchart creation and presentation skills • Process analysis skills • Auditing skills including advanced questioning skills. • Competent goal setting skills Expeditors Core Competencies This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center. • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. • Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a deve lopment plan as appropriate. Healthcare Compliance Representative Job-Specific Competencies This section lists the core business-critical skills, knowledge, and behavior applicable to all Healthcare Compliance Representatives globally and should not be edited. • Operational Process Standards (OPS) Expeditors’ Operational Process Standards (OPS) are in place to ensure we are providing consistent and quality services to ou r customers. CR’s must maintain a thorough working knowledge of the latest GDP OPS versions, guiding our employees to meeting our documented standard processes and identification of where there may be risk to the quality of our services being provided to our customers. District GDP Compliance Communicate local and standard GDP requirements within the district identifying required actions according to GDP standards a s documented in the Operational Process Standards (OPS). • GDP Document Control Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations. The use of Expeditors systems enforced as standard practice. • Internal and External GDP Audits Manage external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS. Communicate and publish the results of all internal and external audits. • Employee GDP Training Job Description Coordinate the assignment of the ‘GDP’ role in the PDC to applicable employees as noted on the GDP training map. Communicate deadlines for required GDP trainings including refresher training. Escalate GDP training non-compliance to the District Manager and Regional Healthcare Compliance team. • Customer Service Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP. Consider network business as it relates to operations ensuring instructions are documented at a local level. Co-ordinate implementation of Quality Technical Agreements and Service Level Agreements, collaborating with the Regional Healthcare team and Expeditors legal department for approval. • GDP Service Provider Management Ensure GDP Service Provider profiles are maintained in CRM and compliant to Expeditors standards. Ensure GDP approved Service Providers are used as per the Customer instruction. Conduct routine and for cause Service Provider audits as applicable. Candidates must be eligible to work in Belgium and have a valid work permit Benefits Employee Stock Purchase Plan (ESPP) Hospitalization Insurance Employee Assistance Program (EAP) Training and Personnel Development Program Possibility of Bike Lease All your information will be kept confidential according to EEO Guidelines. Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world. What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.