GDS Consulting_ServiceNow Senior Presales Consultant

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. ServiceNow Presales Consultant (Senior Level) — Job Description Role Summary The ServiceNow Presales Consultant supports the Go to Market and Sales teams by contributing to solution discovery, product demonstrations, proposal development, and early stage customer engagements. This role is ideal for a consultant with foundational ServiceNow experience who is ready to apply their platform and process knowledge to help shape deals, articulate value, and guide customers through the early stages of their transformation journey. You will work closely with senior presales consultants, solution architects, and account executives, participating throughout the sales cycle—from qualification to scope definition. Key Responsibilities 1. Support Solution Discovery & Requirements Analysis • Participate in customer discovery calls to understand initial business needs and pain points. • Document customer requirements and help translate them into high level solution concepts. • Conduct basic process analysis for ITSM and other core modules to uncover opportunities for automation. 2. Assist in Building and Delivering Product Demonstrations • Configure tailored demo environments showcasing core ServiceNow features. • Support senior presales in delivering live demos to technical and business audiences. • Prepare demo scripts, sample data, and tailored configurations to align with customer use cases. 3. Support Proposal & SOW Development • Contribute inputs to scope definitions, solution outlines, level of effort estimates, and implementation assumptions. • Assist in drafting client ready materials for proposals, presentations, and RFP/RFI responses. 4. Platform Expertise Development • Provide platform insights during early conversations, especially across modules other than ITSM and common-use modules. • Share foundational knowledge with customers on out of box capabilities, release features, configuration vs. customization, and best practices. 5. Collaborate with Sales & Cross Functional Teams • Work with account executives to understand deal strategy and align presales activities. • Coordinate with delivery teams to ensure proposed solutions are feasible, scalable, and aligned with best practices. • Support marketing and GTM initiatives such as webinars, workshops, and capability overviews. 6. Customer Engagement & Relationship Support • Participate in early discovery workshops and customer presentations. • Capture questions, feedback, and requirements; funnel them to the presales lead or solution architect. • Help produce client ready artifacts: process flows, solution summaries, high level architectures, and value statements. 7. Continuous Learning & Enablement • Stay current with ServiceNow product releases and new features to strengthen demo and advisory capabilities. • Progress toward relevant certifications such as CSA and CIS. • Learn core presales skills: value based storytelling, objection handling, competitive positioning. Required Experience & Technical Skills • 1–3+ years’ experience in ServiceNow administration, configuration, or junior consulting. • Intermediate knowledge or familiarity with platform configuration tools (forms, lists, catalog, Flow Designer, client/server scripts). • Foundational understanding of at least one major module other than ITSM. • Ability to configure a demo environment and build basic use cases independently. • Experience participating in customer-facing workshops or UAT sessions is a plus. • Strong written and verbal communication with confidence presenting in small groups. Soft Skills Needed to Thrive in Presales 1. Communication & Storytelling • Can explain concepts clearly and align technical features to business outcomes. • Comfortable speaking in front of customers, even in support of senior presales leads. 2. Curiosity & Proactive Learning • Highly motivated to understand product capabilities, customer industries, and evolving GTM messaging. • Quick to pick up new modules, demos, and sales methodologies. 3. Customer Empathy & Active Listening • Able to identify what the customer is “really asking for” beyond the requirements list. • Asks thoughtful questions and captures insights accurately. 4. Problem-Solving & Analytical Thinking • Can conceptualize simple solution patterns or workflows during early discovery. • Helps connect customer needs to platform features logically. 5. Professionalism & Confidence • Represents the GTM team positively in customer interactions. • Delivers materials with attention to accuracy and detail. 6. Collaboration & Dependability • Works closely and openly with account teams, solution architects, and delivery teams. • Reliable in preparing demos, decks, and requirements documentation on time. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.