GDS_Enablement Services_SA_ITS_Business Transformation Consultant

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity EY Internal Transformation Services (ITS), part of Enablement Services, brings together consulting professionals who deliver internal transformation program aligned to EY's strategy and ambition. The team works across project and program management, strategy execution, technology-enabled transformation, organization design and organizational change management. We are growing our Sri Lanka team and are looking for a Business Transformation Consultant who can combine structured problem-solving, stakeholder influence and hands-on delivery. You will work with cross-functional and geographically distributed teams, support senior leadership decisions, and translate strategic priorities into practical roadmaps, change interventions and measurable outcomes. Your key responsibilities Partner with senior leaders and functional stakeholders to clarify business objectives, transformation priorities, challenges and opportunities. Structure ambiguous problems, assess the current state and synthesise insights into clear recommendations, options and action plans. Design transformation roadmaps, governance, milestones, success measures and decision forums that enable disciplined execution. Lead or support complex, cross-functional program from initiation through implementation, managing scope, dependencies, risks, issues and outcomes. Build trusted stakeholder relationships across countries and functions, and communicate effectively with executive and working-level audiences. Use market perspectives and emerging practices to strengthen decision-making and identify opportunities for innovation and continuous improvement. Assess operating models, customer or employee journeys and enabling technology to identify practical improvements. Design and deliver change strategies, including stakeholder analysis, impact and readiness assessments, communication, engagement, learning and adoption plans. Apply human-centred and design-thinking approaches to frame problems, gather user insights, test ideas and improve solutions. Create concise, leadership-ready presentations, dashboards, business cases, status reports and decision materials. Contribute to reusable consulting methods, tools and knowledge assets, while coaching junior team members and promoting an inclusive, collaborative team culture. Skills and attributes for success Strong business transformation and consulting mindset, with the ability to connect strategy, people, process, technology and execution. Excellent problem-solving and analytical skills, including the ability to work with incomplete information and create a clear path forward. Proven program or project management capability across Agile, Waterfall or hybrid delivery environments. Practical experience in organisational change management, stakeholder engagement and adoption. Executive-level communication, storytelling and presentation skills, with strong attention to quality and detail. Confidence working across cultures, time zones and virtual teams in a global environment. Advanced Microsoft 365 skills, particularly PowerPoint and Excel; experience developing dashboards and management reporting is valuable. Adaptability, curiosity, ownership and the judgement to balance strategic thinking with hands-on delivery. To qualify for the role Bachelor’s or Master’s degree in business, management, engineering, technology, economics or a related discipline. Typically 6+ years of relevant experience, including substantial experience in business transformation, management consulting, internal consulting, program delivery, change or a related field. Demonstrated experience delivering work across at least two of the following: transformation strategy, PMO or program management, operating model or organisation design, technology-enabled change, organisational change management, or design thinking. Experience engaging senior stakeholders and producing clear, decision-ready outputs in English. Ideally, you will also have Experience in a Big Four, global professional services, multinational or complex matrix organisation. Recognised certification in project or program management, Agile, organisational change management, Lean Six Sigma, design thinking or facilitation. Experience supporting global transformation program from Sri Lanka or another delivery hub. Exposure to technology-enabled transformation, data visualisation, automation, AI-enabled ways of working or digital adoption. What you can expect Meaningful internal transformation assignments with visibility across global functions and leadership teams. Opportunities to deepen your consulting toolkit across strategy, program delivery, change, process and operating-model transformation. Learning, coaching and feedback from experienced colleagues, with opportunities to grow your responsibilities and career. A collaborative, inclusive and flexible environment that values diverse perspectives, knowledge sharing and high-quality delivery. The opportunity to help shape and grow the Sri Lanka ITS capability as the team expands. Ready to turn strategy into outcomes? If you enjoy solving complex business problems, influencing senior stakeholders and delivering change across global teams, we would like to hear from you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.