General Community Manager

Job description

POSITION SUMMARY The Senior Community Manager serves as the executive leader of one of Denver's luxury high-rise multifamily communities and is responsible for driving exceptional resident experiences, operational excellence, financial performance, and team success. This highly visible leadership role oversees a premier family owned/managed, sophisticated Class A community featuring premium amenities, complex building operations, central plant systems, and elevated resident service expectations. The successful candidate will possess a proven track record of protecting asset value, maximizing financial performance, enhancing resident satisfaction, and leading high-performing teams within competitive metropolitan markets. This opportunity is ideal for an accomplished multifamily leader with extensive experience managing luxury high-rise communities, complex building systems, premium resident brands, and large onsite teams. The Senior Community Manager serves as the primary steward of the property's reputation, culture, and operating performance while ensuring alignment with ownership objectives and company standards. WHY JOIN BROE REAL ESTATE GROUP Broe Real Estate Group is a privately held real estate owner, operator, and investor with a long-term ownership philosophy and commitment to operational excellence. Unlike organizations focused on short-term investment horizons, we invest in our communities, residents, and team members for sustained success. This role offers the opportunity to lead one of Denver's most recognized luxury multifamily communities while partnering with an experienced ownership and leadership team dedicated to preserving asset value, delivering exceptional resident experiences, and fostering professional growth. The successful candidate will have the opportunity to make a meaningful impact on a highly visible asset while working within a family-owned organization known for its entrepreneurial culture, long-term perspective, and commitment to excellence. DENVER, COLORADO LIFESTYLE & RELOCATION OPPORTUNITY Denver offers an exceptional quality of life, combining a thriving metropolitan environment with a strong economy, professional sports, diverse cultural attractions, and year-round outdoor recreation. Residents enjoy convenient access to the Rocky Mountains, world-class skiing, hiking and biking trails, and some of the nation's most sought-after recreational destinations. Whether you prefer urban living, outdoor adventure, or a balance of both, the Denver region offers a lifestyle that continues to attract top professionals from across the country. To support our national search for top talent, relocation assistance is available for qualified candidates selected for this role. ESSENTIAL RESPONSIBILITIES Business & Asset Management • Lead execution of the property business plan, operating priorities, and annual goals in alignment with company standards and ownership objectives. • Monitor performance metrics, analyze operational and financial trends, and provide timely, accurate reporting to support informed decision-making. • Maintain strong cross-functional communication with regional leadership, ownership partners, and accounting stakeholders. Financial Leadership • Manage revenue, expenses, and controllable costs to achieve or exceed NOI goals and overall property performance targets. • Participate in pricing and market review discussions, making recommendations to optimize occupancy, rent growth, and leasing velocity. • Prepare weekly operational updates and monthly financial reporting, including variance analysis, performance insights, and action planning. • Develop and manage the annual budget in Yardi or comparable property management systems. • Oversee accounts receivable, collections, accounts payable, vendor contracts, and financial records with accuracy, urgency, and strong internal controls. • Partner on marketing strategies to maintain competitive positioning in the local market. Operations, Facilities & Vendor Management • Direct day-to-day property operations to ensure a safe, well-maintained, and high-performing community environment. • Oversee communities with sophisticated building infrastructure, including central plant systems, ensuring effective coordination with maintenance teams, engineering partners, and specialized vendors to maintain optimal building performance. • Partner with maintenance leadership to uphold service standards, preventive maintenance schedules, readiness goals, and curb appeal. • Select onboard and manage third-party vendors; negotiate service agreements; and hold partners accountable for quality, timeliness, and compliance. • Conduct regular property inspections and respond decisively to operational issues to maintain standards and mitigate risk. • Support capital improvement projects, renovations, and unit upgrades, ensuring work is completed on time, within scope, and aligned with property standards. • Respond to property emergencies and urgent situations as needed, ensuring timely resolution and clear communication with residents and leadership. Resident Experience, Leasing & Retention • Champion a resident-first culture by ensuring timely, professional, and solution-oriented responses to resident needs and concerns. • Administer leases in full compliance with policy, regulatory requirements, and lease terms. • Monitor and manage online reputation, including review platforms, ensuring timely responses and alignment with brand standards. • Drive leasing and retention outcomes through timely escalations, rent collection discipline, and focus on occupancy goals. Leadership & Special Projects • Lead with accountability, collaboration, and professionalism, while supporting strategic initiatives and special projects as requested by regional or corporate leadership. • Own the property's performance management processes, including goal setting, feedback, corrective action, and talent development planning. • Ensure appropriate staffing levels and proactively manage turnover and retention strategies. • Ensure full compliance with Fair Housing laws, local/state regulations, and company policies; proactively identify and mitigate operational and legal risks. • Partner with HR on employee relations matters, incident investigations, and policy adherence. • Hold staff accountable for luxury-level service delivery, quality standards, and brand alignment. OTHER DUTIES • Perform other duties and projects assigned SUPERVISORY RESPONSIBILITIES • Lead, coach, and hold the onsite team accountable for performance, responsiveness, and service standards. • Support hiring, onboarding, and development in alignment with company expectations. REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES We welcome candidates who bring a combination of operational leadership, financial acumen, and a strong commitment to service excellence in multifamily or related customer-facing environments. • Bachelor’s degree in business, real estate, hospitality, or a related field preferred, or an equivalent combination of education and relevant experience. • 8+ years progressive multi-family property management leadership experience, including at least 5 years managing a Class A, luxury multifamily community. • Prior experience leading teams of 10 or more associates. • Sustained and consistent tenure in prior roles. Prior experience in Class A, luxury, high-rise multifamily operations strongly preferred. • Demonstrated experience managing high-rise residential properties, including communities with sophisticated building systems and elevated resident service expectations. • Experience overseeing central plant operations, including coordination with engineering, maintenance, and vendor partners to ensure optimal building performance. • Proven success leading large onsite teams and driving operational, financial, and resident satisfaction results. • Experience supporting leasing, occupancy, renewals, or sales-focused customer engagement strategies. • Working knowledge of Fair Housing requirements and applicable property operations standards. • Demonstrated proficiency with word processing, calendar management, reporting tools, Yardi or similar property management software, and digital communication platforms. • Ability to work a flexible schedule based on business demands including evenings, weekends, and holidays. • Experience responding to property emergencies, life-safety incidents, resident escalations, business continuity events, and operational challenges within a high-rise residential environment. • Must be authorized to work in the U.S. and able to satisfy employment verification requirements. • Experience managing luxury, trophy, or institutional-quality multifamily assets in major metropolitan markets. • Experience overseeing communities with 500+ units and complex operating environments. • Track record of maintaining and improving online reputation scores, resident satisfaction metrics, and property review rankings. • Experience representing and protecting premium community brands through exceptional resident experience, service recovery, and team leadership. • Demonstrated success by achieving occupancy, renewal, NOI, and revenue growth targets in highly competitive markets. • CAM, CAPS, CPM, or equivalent professional designation. • Executive-level professional presence with the ability to effectively engage residents, ownership representatives, vendors, community stakeholders, and corporate leadership. • Strong written and verbal communication skills, with the ability to communicate clearly and professionally across residents, team members, vendors, leadership, and external partners. • Demonstrated ability to interpret financial reports, analyze operational trends, and translate data into action. • Strong business acumen and sound judgment in balancing resident experience, team performance, compliance, and financial outcomes. • Ability to read, interpret, and apply lease terms, policies, procedures, and applicable regulatory requirements. • High level of organization, follow-through, and attention to detail in a fast-paced environment with competing priorities. • Proficiency with property management systems, reporting tools, and standard business software, including Microsoft Office and Yardi or similar platforms. • Ability to prioritize effectively, solve problems independently, and escalate issues appropriately when needed. • Strong leadership presence with the ability to motivate teams, build trust, and drive accountability. • Commitment to professionalism, ethical conduct, customer service excellence, and inclusive team collaboration. KEY SUCCESS INDICATORS • Property review ratings of 4.5+ stars or documented improvement in resident satisfaction scores. • Proven experience managing luxury high-rise, trophy, or institutional-quality multifamily assets. • Experience overseeing sophisticated building systems, including central plant operations. • Strong occupancy, renewal, and revenue growth performance. • Leadership of large onsite teams of 10+ or more, with demonstrated success developing talent and driving accountability. • Experience managing communities with extensive amenity offerings and elevated resident service expectations • Demonstrated success protecting and enhancing premium community brands. WORK ENVIRONMENT This role is performed in both indoor office settings and throughout the property, including outdoor areas and variable weather conditions. The Property Manager is expected to remain visible, accessible, and engaged in day-to-day community operations. Working conditions may be adjusted as needed to support employee safety, business continuity, and compliance with applicable local, state, and federal requirements. TRAVEL • Minimal local travel may be required based on portfolio, training, meetings, or business needs. PHYSICAL REQUIREMENTS Physical Requirements % of Work Time Remain in a seated position 80% Speak and hear clearly 100% Lift office products and supplies, up to 20 lbs. 20% Stoop, kneel, bend and reach 10% Dexterity to write and manipulate keyboard and mouse 100% COMPENSATION • Estimated Starting Annual Salary: $115,000. • Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities. • FLSA Status: Exempt, Not eligible for overtime • Eligible for Participation – Annual Discretionary Bonus BENEFITS • 401(k) / 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Mental wellbeing resources • Paid Maternity leave • Paid Parental leave • Referral program • Relocation assistance • Sick time • Vacation time • Vision insurance DISCLAIMER Applications will be accepted on an ongoing basis until the position is filled. OmniTRAX conducts its recruiting and hiring activities directly and does not utilize third-party recruiting agencies, staffing firms, search firms, or fee-based referral services unless specifically engaged through a written agreement authorized by the Company. OmniTRAX does not accept unsolicited resumes or candidate submissions from any agency or firm. Resumes or candidate information submitted to any OmniTRAX employee without a valid, fully executed recruiting agreement and a specific requisition assignment authorized by the Company will be deemed unsolicited and become the property of OmniTRAX. OmniTRAX reserves the right to pursue and hire any candidate submitted through unsolicited means without any obligation to pay a fee, commission, or other compensation to the submitting agency.