General Manager

Job description

WHO WE ARE Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. The Team The Growth team at Imprint is responsible for relentlessly driving the growth of our business, from setting go-to-market strategy to launching and running our merchant partners’ programs successfully and scaling their growth through new cardholder acquisition and existing cardholder engagement. We span business development, marketing, partner success, brand, and product, and work cross-functionally with the leadership team to be the voice and advocate for our partners Location This role is based in Imprint’s San Francisco office. What You'll Do As the General Manager for a strategically important co-brand credit card program at Imprint Payments, you will play a pivotal role in building and maintaining strong multi-level relationships with our partner and ensuring the continuous and sustainable growth of the program. This role requires a strategic thinker with a strong background in partnership development, P&L management, and a deep understanding of financial services. This role will own and execute overall relationship and marketing strategies for the program, ensuring the program is meeting business objectives and goals for both Imprint and our partners. You will work cross-functionally with our internal teams and with our brand partners to execute innovative and value-driving initiatives that distinguish Imprint’s programs as top-performing across all KPIs. Key Responsibilities - Strategic Partnership Management: - Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders - Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives - Program Growth and Performance: - Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders - Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals - Marketing and Promotion: - Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage - Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals - Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions - Compliance and Risk Management: - Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements - Implement risk management strategies to safeguard the program's financial health and minimize potential issues - Reporting and Analysis: - Generate regular reports on program performance and provide insights and recommendations to senior management - Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement - Cross-functional Collaboration: - Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program What We Look For - 6+ years of relevant program and relationship management, operations, and marketing experience in financial services; experience in a co-brand credit card environment is preferred but not required. Experience in eCommerce and/or Sportsbook is also a plus. - Proven ability to play a client services role with demonstrated ability to marry the goals of two brands to drive mutual growth - Exceptional project management skills with the ability to handle multiple priorities and initiatives and execute flawlessly - Strong business acumen - track record of owning and managing P&Ls, with the ability to leverage data and insight to inform decision-making - Budgeting and planning - experience allocating marketing budgets, forecasting account growth, and leading annual and quarterly planning processes - Strong communication skills, with the ability to present in front of large audiences including executive stakeholders - Balance of creativity and analysis – the ability to turn data & insights into action - Experience leading cross-functional projects, with high attention to detail - Collaborative mindset - has a problem-solving approach with a can-do attitude - Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus PERKS & BENEFITS - Competitive compensation and equity packages - Leading configured work computers of your choice - Flexible paid time off - Fully covered, high-quality healthcare, including fully covered dependent coverage - Additional health coverage includes access to One Medical and the option to enroll in an FSA - 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents - Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.