General Manager

Job description

Position Title: General Manager (GM) Location: Ohio (On-Site) Reports To: Owner (Atabek) Business Size: $3.5M annual revenue Goal: Scale to $7–10M+ and increase EBITDA to 25–30% Relocation supported Position Summary We are seeking a high-performance General Manager to lead and scale a semi-truck Repair Shop located in Ohio. The Repair Shop currently generates $3.5M/year with 20% net profit , serving both the company’s internal trucking fleet and external customers. The GM will own the entire P&L , drive operational excellence, expand capacity, implement systems, elevate staff performance, and grow the business to $7–10M+ while improving profitability. This is a leadership role for a candidate who has previously scaled a diesel/semi-truck repair shop , understands heavy-duty operations, and can build systems that run without owner dependency. Key Objectives (First 12–24 Months) 1. Revenue Growth Scale the business from $3.5M → $6–7M in the first year Achieve $7–10M+ by year 2–3 Expand high-margin services: diagnostics, DPF, mobile repair, mobile roadside, alignment, electrical 2. Profitability Improvement Maintain minimum 20% EBITDA Increase to 25–30%+ through pricing, parts margin, labor optimization Improve technician productivity (billed hours) 3. Operational Efficiency Reduce truck downtime Improve throughput (more jobs completed per day) Standardize processes across all repair categories Implement segmented invoicing: parts / labor / diagnostics / mobile 4. Build a Scalable Organization Recruit, train, and manage technicians and support staff Create a repeatable operating system to open future locations Build KPIs and dashboards for daily accountability Responsibilities 1. Full P&L Leadership Own financial results: revenue, gross margin, labor costs, parts costs, and net profit Prepare weekly/monthly performance reports Set pricing strategy and enforce margin discipline Manage budget, forecasts, and cost controls 2. Operations & Process Optimization Oversee all shop activities, workflow, and scheduling Ensure efficient use of service bays, mechanics, and equipment Improve job cycle time (intake → diagnosis → repair → invoicing) Establish SLAs and enforce standards 3. Parts & Inventory Management Optimize sourcing of aftermarket parts Negotiate with suppliers for pricing and quality Manage inventory levels to reduce waste and carry cost Improve parts margin to target levels (25–35%) 4. Team Leadership & HR Manage team of 12 employees Recruit technicians, parts staff, service advisors Conduct performance reviews and enforce accountability Implement incentive programs tied to productivity and quality 5. Customer Experience & Retention Maintain high satisfaction and repeat business Improve communication with fleet customers Reduce disputes by improving invoicing transparency Create proactive maintenance packages and fleet contracts 6. Business Development & Growth Build relationships with local trucking companies Develop fleet maintenance programs Expand mobile repair and roadside assistance Prepare shop for a second location (after performance targets) Required Qualifications Experience 5–10+ years of leadership in a diesel, semi-truck, or heavy-duty repair shop Past experience scaling a repair shop from $2–5M → $6–10M+ Proven P&L responsibility for $3M+ operation Strong understanding of diesel mechanics, heavy-duty parts, and shop workflow Experience implementing shop management software (Fullbay, Mitchell, Tekmetric, etc.) Skills Strong financial and analytical skills High competency in process building Excellent leadership and team management Negotiation skills with parts suppliers Ability to enforce discipline and performance standards Strong problem-solving and decision-making abilities Fluent Russian and English Personality Traits Thinks like an owner Hands-on, operational mindset Fast, decisive, disciplined High integrity and accountability Can work under pressure and lead from the front