General Manager

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As **General Manager**, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! **What You'll Do:** - Manage the on-site daily operations of Via’s service around Chemung County - Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team - Manage and mentor the on-site team of dispatchers and shift managers - Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations - Liaise closely with Via senior management and Via’s external partners - Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis - Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. - Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations - Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. **Who You Are:** - Experienced operations manager, with a minimum of 6+ years of experience - You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility - You are a savvy and tactful communicator: you intuitively find the right tone in every situation - You desire to foster a culture deeply committed to providing a world class customer service experience - You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously - You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams - You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly - You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with - You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility - You are a problem solver; you don’t accept the status quo and are always looking for creative solutions - Experience working in transit a plus - Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. **Compensation and Benefits:** - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. - Base salary range: $110,000-$160,000 - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? *Via is an equal opportunity employer.*