General Manager

Job description

**A bit about us** At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. **The impact you'll have** At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll dive right in with providing hands-on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and scheduling yourself as flexibly as our operating model, you’ll impactfully lead our teams, engage with our ownership groups and shake up the status quo (because "that's how it's always been done" simply isn't in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two – your success as a General Manager won’t be far behind. Reporting directly to your applicable Area Manager, you will utilize a can-do and results-oriented approach to ensuring consistent day-to-day operations, strong financial performance and an unmatched experience for everyone on your property so we can deliver big on our commitments. In this role, you’ll need to demonstrate exceptional communication skills, providing clarity and building trust across your team and partners, and excel in implementing programs and processes that keep us continuously improving. The General Manager must be fueled by motivating and leading people, championing Placemakr’s Community Norms and embodying accountability to drive a culture of top performance, world-class service and operational and financial excellence. This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it. ### What you'll do - Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider. - Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment. - Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations. - Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property. - In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs. - Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team. - Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent. - Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms. - Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and/or budgetary solutions that support Placemakr standards. - Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards. - Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise. - Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue through pricing strategies, occupancy targets, etc. - Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth. - Additional duties and responsibilities, as assigned ### What it takes - A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree - 3+ years’ experience in a leadership role within multi-family real estate or similar environment, where customer service is at the heart of the operation - A minimum of 1+ years’ experience of successful multi-department leadership in the multi-family industry - Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives - Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards - A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset - Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners - A hands-on leader and world-class motivator who takes an active role in growing and developing their team - Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment - You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. - General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience. ### Our benefits & perks\* - Competitive salary - Quarterly performance bonus program - Company stock options - 401k + 4% employer matching program - Medical, Vision & Dental Insurance plan options - Flexible Spending Account & Health Savings Account options - 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! - PTO increases to 25 days per year after 2.5 years of employment - Up to 8 floating holidays per year so you can celebrate what matters most to you! - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - ZayZoon as an option to access your paycheck before your payday - Plus, discounts to stay at select Placemakr properties all over the US \*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.