General Manager

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title General Manager Location Property-based Department Admin & General Property, if applicable DoubleTree Pikesville FLSA Exempt Direct Supervisor VP of Operations Job Overview The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the hotel. This role oversees all departments, ensuring exceptional guest experiences, strong financial results, and alignment with OTH Hotels Resorts’ brand standards and ownership expectations. The General Manager drives profitability through effective P&L management, revenue growth, cost control, and operational efficiency while fostering a high-performance culture focused on service excellence and team development. This role serves as the primary leader and ambassador of the property, representing the hotel to guests, employees, ownership, and the local community. Job Responsibilities Executive Leadership & Operations • Provide overall leadership and direction for all hotel operations, including Rooms, Food & Beverage (if applicable), Sales, Maintenance, and Administrative functions. • Ensure operational excellence across all departments in alignment with brand standards and ownership expectations. • Develop and execute strategic plans to achieve property goals and performance targets. • Oversee daily operations to ensure efficiency, consistency, and guest satisfaction. Financial Performance & P&L Management • Full responsibility for property Profit & Loss (P&L) performance. • Develop budgets, forecasts, and financial plans to achieve revenue and profitability goals. • Monitor labor costs, expenses, and operational efficiencies. • Drive revenue generation strategies and cost-control initiatives. Guest Experience & Service Excellence • Ensure exceptional guest satisfaction and service delivery across all touchpoints. • Oversee resolution of escalated guest concerns and VIP relations. • Champion a culture of hospitality excellence and continuous improvement. • Monitor guest feedback and implement service enhancements. Sales, Marketing & Business Development • Partner with sales and revenue teams to drive occupancy and revenue growth. • Support strategic marketing initiatives and new business development opportunities. • Build and maintain relationships with key accounts, partners, and community stakeholders. Team Leadership & Talent Development • Recruit, develop, train, and retain high-performing leadership and staff. • Establish accountability standards and performance expectations across departments. • Oversee succession planning and leadership development initiatives. • Foster a positive, inclusive, and high-performance culture. Asset & Property Management • Oversee property condition, including preventive maintenance programs and capital improvement projects. • Ensure the hotel is maintained in excellent physical condition and brand compliance. • Coordinate with engineering and external vendors for repairs and upgrades. Compliance & Risk Management • Ensure compliance with all local, state, and federal regulations including safety, health, and zoning requirements. • Implement and enforce safety and security protocols across the property. • Maintain adherence to company policies and brand standards. Community & Industry Engagement • Represent the hotel in the local community and professional organizations. • Build strong relationships with civic leaders, tourism boards, and business partners. • Attend industry events, trade associations, and hospitality conferences as required. Job Requirements Education: Bachelor’s degree required; advanced degree or equivalent experience preferred (Hospitality, Business Administration, or related field). Experience: 10+ years of progressive leadership experience in hospitality, including prior executive-level experience such as Director of Operations or Hotel Manager of a large/full-service property. Proven success in P&L management, financial performance, and operational leadership required. Skills and Abilities: • Strong executive leadership and team-building capabilities. • Advanced financial acumen with P&L management experience. • Excellent communication, negotiation, and interpersonal skills. • Strategic thinking and business development expertise. • Proven ability to drive revenue growth and operational efficiency. • Strong guest relations and VIP engagement skills. • Expertise in talent development, coaching, and succession planning. • High level of accountability, professionalism, and decision-making ability. • Commitment to upholding company values, vision, and operational excellence. Certifications: None required. Industry certifications (CHA, CHRM, or similar) preferred. Travel required: Travel may be required for industry events, trade associations, ownership meetings, and community functions. Physical requirements: Ability to stand, walk, and move throughout the property frequently; occasional lifting/carrying up to 75 lbs. Must be able to perform duties in both indoor and outdoor environments. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.