General Manager

Job description

What you will do on your journey with WebBeds. As a General Manager, you will lead our operations and oversee the management of our entities in the region. You will play a crucial role in driving commercial success, overseeing contracting and sales, and leading a dedicated team to achieve our business objectives. Combining commercial, operational and analytical leadership, you will shape regional strategy, build strong partnerships with hotels and other accommodation providers, and manage financial performance, while creating a collaborative environment where your team can grow and perform at its best. In this role you will: Key responsibilities Commercial strategy: help develop and execute the commercial strategy for the region, focusing on revenue growth, market expansion and strengthening the WebBeds market position. Contracting and partnerships: lead by example to establish strong partnerships with hotels and other accommodation providers, building an extensive and diverse portfolio of offerings for our clients. Sales management: drive sales performance through effective leadership and motivation of the sales team, monitoring and analysing sales data, identifying trends and implementing strategies to achieve sales targets. Team leadership and development: manage and mentor your teams, providing guidance, support and development opportunities to optimise performance while fostering a collaborative work environment. Operational efficiency: continuously improve operational processes to increase efficiency and deliver exceptional customer service to our travel partners. Cross-functional collaboration: work closely with other departments, such as Marketing, IT and Finance, to align strategies and achieve overall company objectives. Budget management: take responsibility for the financial performance of the region, developing and managing budgets and closely monitoring expenses and revenue to make sure financial targets are met. Market analysis: stay up to date with market trends, competitor activity and industry developments to make informed business decisions and maintain a competitive edge. Business expansion: research new and emerging markets and oversee the opening of new offices where required. Broader scope: work with HR to support the recruitment or relocation of key team members, and take on other duties as required of the General Manager role. The skills we would love to see in your suitcase ! 1 to 2 years of experience in a similar position is preferred. Bachelor’s degree in any field, ideally in Business Administration, Hospitality or Tourism. An analytical mindset, with the ability to review supplier performance and optimise results. Independent and accountable, with a positive working attitude and a strong sense of responsibility. A proactive, results-driven approach, with a passion for securing the best deals with suppliers. Enjoys working with people, with strong relationship-building skills to engage with suppliers and network across the organisation, using our global network to strengthen our market proposition in Vietnam. A strong customer focus and the drive to resolve any issues that may be a barrier to sales. Good written and spoken English, with strong presentation skills.