General Manager – Candlewood Suites

Job description

Position: General Manager — Candlewood Suites Fort Myers (IHG certification required) • Position Overview: Candlewood Suites Fort Myers seeks an experienced, hands-on General Manager to lead daily hotel operations with a strong focus on Front Desk and Housekeeping. Ideal for a leader experienced in extended-stay properties who builds strong teams and ensures consistent IHG brand compliance. • Primary Responsibilities: • Operational Leadership • Oversee daily Front Desk and Housekeeping operations for consistent service delivery. • Maintain full compliance with IHG brand standards, quality audits, and required certifications. • Monitor room inventory, occupancy, and extended-stay guest needs. • Ensure accurate financial reporting, labor management, and cost controls. • Guest Experience & Quality Assurance • Lead a service-oriented culture focused on welcoming, problem-solving guest service. • Respond to escalated guest concerns and implement corrective actions. • Conduct regular property walks, room inspections, and cleanliness audits. • Maintain high guest satisfaction, cleanliness, and brand metric scores. • Team Management • Recruit, train, and coach Front Desk and Housekeeping staff. • Conduct performance evaluations and ongoing development. • Ensure proper scheduling, payroll accuracy, and staffing coverage. • Foster a positive, accountable, team-oriented work environment. • Qualifications: • IHG certification required; Candlewood or other IHG brand experience strongly preferred. • Minimum 2–3 years of hotel management experience, ideally in extended-stay operations. • Strong leadership, communication, and problem-solving skills. • Proven ability to manage Front Desk and Housekeeping operations. • Experience with labor management, budgeting, and P&L oversight. • Familiarity with IHG systems (Opera, Concerto, Merlin, etc.) is a plus. • Ability to work a flexible schedule, including weekends and holidays. • Additional Notes: The General Manager serves as the hotel’s primary operational leader, driving guest satisfaction, maintaining brand compliance, and coordinating with Maintenance and Ownership to ensure a well-run, guest-focused property. #VensureEmployerSolutions #LI-PROMOTED #LI-Onsite