General Manager Designate (Casinos)

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it. Designate General Manager Location: North West England Benefits: A competitive GM level salary with bonus potential of up to 60%, car allowance, private medical + excellent additional benefits Step into a leadership role with ownership, influence and real opportunity. As a Designate General Manager, you’ll be preparing to run one of the UK’s most recognised and trusted casino venues. This isn’t a role about keeping things ticking over, it’s for leaders who thrive on taking ownership, who want to help shape culture, develop people, grow a business and create a place teams and customers genuinely love. You’ll work in a fast paced and exciting environment where leadership truly matters. You’ll learn the industry, understand the gaming floor, and build the confidence and capability to run your own casino. This is an induction with real momentum which is equally challenging, rewarding, and designed to stretch you to your full potential. Why Join Us? A leadership role with real stretch: You’ll influence every part of a venue and lead teams of 35–150 people, driving culture, customer experience and performance. An induction that sets you up to succeed: Three to six months of hands on development across multiple venues, supported by some of our strongest GMs. A culture that’s moving forward: Our winning behaviours “From Like to Love” is reshaping how we work, with rising team satisfaction and NPS scores that show the difference. Work that genuinely matters: You won’t just run a venue; you’ll build one by leading on standards, people, performance and atmosphere. Autonomy when it counts: If you have great ideas, we can give you autonomy to make decisions happen and shape what’s right for your customers and team. Support that grows with you: From your personal management licence to leadership development and ongoing mentoring. What You’ll Be Doing • Leading your venue to its full potential from the gaming floor to the bar • Using data and insight to think outside the box in order to drive revenue, visitation and margin growth • Coaching and developing managers into confident future leaders • Upholding player protection and compliance in a regulated environment • Creating a culture where customers feel valued and teams feel proud to belong What You Bring • Experience leading large teams in high volume, customer led environments • A commercial mindset with confidence using data and managing P&L • Resilience paired with confidence and assured decision making • Strong judgement in regulated or standards driven settings • Proven ability to develop others and help shape a great working culture • Able to work a mix of daytime and evening shifts, including some weekends when needed • A natural connection with customers and a people centred approach. Why This Role? You’ll be hired, paid and supported like a GM from day one, long before taking on your own venue. Grosvenor is investing heavily in product, technology and customer experience, with more growth ahead thanks to new regulatory changes. You’ll be stepping into a business with momentum, backed by a culture that genuinely puts people first. If you’ve been waiting for the chance to run something bigger, influence culture and lead with real autonomy, this is it. Ready to lead somewhere that gives you the space to excel? If this sounds like your next step, we’d love to hear from you. Why Join Us? As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand. • Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded. • A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills. • Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters. • High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do. • Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group. We’re for Everyone If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. #GrosvenorCasinos