General Manager (GM) - Elite sports medicine & human performance clinic

Job description

We are a staffing agency hiring on behalf of an elite sports medicine and human performance clinic redefining athlete care. By integrating sports chiropractic, strength and conditioning, dry needling, and targeted functional rehabilitation with high-touch hospitality, we deliver an unmatched standard of care. Our multidisciplinary environment serves high-performance athletes—from professional and collegiate competitors to high-level active adults—who demand precision, recovery, and long-term resilience. ### **Role Overview** The **General Manager (GM)** serves as the operational engine of the organization. Operating at the intersection of business execution, sport science, and high-performance delivery, the GM ensures the facility runs like a elite athletic program: aligned, precise, and uncompromising on quality. You will drive clinic operations, optimize multidisciplinary clinical workflows, manage practice metrics, and ensure a seamless continuum of care across our Movement Specialists, Rehabilitation Specialists, Strength Coaches, and Client Care teams. ### ### **Key Responsibilities** #### **High-Performance Operations & Workflow Optimization** - Oversee daily facility operations, ensuring seamless execution across clinical care, performance training, and client management. - Build, document, and refine operational systems (SOPs) that align sport science methodologies with practical day-to-day clinic workflows. - Manage facility throughput, equipment maintenance, technology systems, vendor relationships, and inventory. #### **Multidisciplinary Team Leadership & Strategy** - Partner directly with the Clinical Director to translate performance philosophies into actionable operational strategies. - Lead and support front-of-house and administrative personnel to guarantee top-tier hospitality, scheduling accuracy, and revenue flow. - Align cross-functional clinical teams (Chiropractors, Rehab Specialists, Strength & Conditioning Coaches) to ensure a cohesive patient-athlete journey. #### **Performance Hospitality & Client Experience** - Uphold a premier, "athlete-first" environment that reflects the standards of a professional sports organization. - Elevate client touchpoints from initial onboarding through multi-phase recovery and performance training programs. - Act as the primary point of contact for elevated client service, resolving operational bottlenecks with composure and tact. #### **Practice Growth, Analytics & Governance** - Monitor performance metrics (KPIs), practitioner capacity, schedule density, and patient retention rates to maximize facility utilization. - Manage administrative oversight including billing processes, operational budgets, financial reporting, and payroll management. - Identify operational efficiencies and expansion opportunities without compromising clinical standards. ### ### **Qualifications & Ideal Background** - **Operational Expertise:** 3–5+ years of operational leadership within high-performance sports environments, elite physical therapy/sports medicine facilities, sports science institutes, or boutique athletic facilities. - **Sport Science / Athletic Foundation:** Direct experience or foundational understanding in sport science, athletic training, biomechanics, kinesiology, or high-performance athletics is highly preferred. - **Systems & Team Leadership:** Demonstrated ability to direct multidisciplinary teams, structure clear systems, and foster a performance-driven team culture. - **Technical & Business Acumen:** Highly proficient with electronic health/EHR software, CRM platforms, scheduling engines, and operational reporting tools. - **Professional Standards:** Highly proactive, analytical mindset with superior communication skills and emotional intelligence. ### ### **Core Performance Metrics (KPIs)** - **Facility & Capacity Utilization:** Maximizing clinician and coach scheduling efficiency across recovery and training floors. - **Athlete Continuum of Care:** High conversion/retention rates as clients progress from acute care into strength, rehab, and performance phases. - **Operational Precision:** Zero-friction daily execution between administrative staff, clinicians, and coaching personnel. - **Financial Health:** Meeting operational revenue benchmarks while managing facility overhead and margins.