General Manager - Highland Park Village

Job description

General Manager, Highland Park Village Location: Dallas, Texas Property: Highland Park Village Reports To: Executive Leadership, Gillon Property Group Employment Type: Full-Time, On-Site COMPANY OVERVIEW Gillon Property Group (GPG) is a Dallas-based commercial real estate investor, developer, and operator and the exclusive real estate vehicle of the Washburne family, fourth- and fifth-generation descendants of H. L. Hunt. GPG and its affiliates oversee a commercial real estate portfolio built up over decades and dedicated to driving long-term value by creating extraordinary places that enhance people’s lives . GPG invests across mixed-use, multifamily, retail, and office properties in select U.S. markets. The portfolio is anchored by some of the most iconic destinations in the country, including Highland Park Village (Dallas, est. 1931) and Country Club Plaza (Kansas City, est. 1922). The firm operates with a principal-investor mindset, a disciplined investment process, and a long-term, fundamentals-driven approach to value creation, bringing the institutional quality of a much larger firm together with the agility and culture of a private, family-owned company. POSITION SUMMARY Highland Park Village, the first inward-facing open-air shopping center in the United States and one of the premier luxury destinations in North America, seeks an experienced General Manager (GM) to lead its operations. The GM will elevate the guest experience, cultivate tenant relationships, drive business performance, and preserve the Village’s legacy as a luxury retail destination of the first rank. The ideal candidate brings a proven record as a General Manager in luxury hospitality, with an exceptional ability to lead diverse teams and deliver elevated service standards. This is a highly visible, hands-on leadership role that pairs strategic vision with operational excellence. KEY RESPONSIBILITIES Operational Excellence Oversee day-to-day operations of Highland Park Village, ensuring seamless execution across all departments, including security, maintenance, guest services, and events. Drive a culture of five-star hospitality and personalized service consistent with the expectations of a luxury clientele. Monitor and improve tenant satisfaction, guest experience, and operational KPIs. Lead emergency response procedures, crisis management planning, and health and safety compliance. Tenant & Stakeholder Relations Foster strong relationships with luxury retail and dining tenants through active communication, engagement, and service support. Collaborate with leasing, marketing, and property management teams to align on strategic objectives and performance targets. Financial Oversight Develop and manage the operating budget, including forecasting, reporting, and cost control. Analyze financial performance metrics and allocate resources for the strongest long-term return. Leadership & Team Development Hire, train, and mentor a high-performing team across all service lines. Build a work environment that rewards excellence, innovation, and accountability. Lead with authenticity and integrity while cultivating a collaborative, high-energy workplace. Guest Experience & Brand Stewardship Serve as the face of Highland Park Village, representing its ethos of elegance, tradition, and refinement. Continually elevate the guest experience through attention to detail, hospitality initiatives, and the highest standards of service. Support marketing initiatives, seasonal activations, and community engagement events. QUALIFICATIONS & EXPERIENCE Minimum 10 years of leadership experience in the luxury hospitality industry, including at least five years as General Manager of a five-star hotel, luxury resort, or luxury retail shopping center. Demonstrated success managing high-traffic, high-touch service environments. Deep understanding of luxury brand standards and client expectations. Strong financial and operational acumen. Proven ability to manage cross-functional teams and external vendors. Exceptional interpersonal and communication skills. Bachelor’s degree in Hospitality Management, Business, or a related field (preferred). PREFERRED TRAITS Sophisticated and poised, with strong personal presentation. Strategic thinker with a service-first mindset. Detail-oriented, highly organized, and proactive in solving challenges. Comfortable in a high-profile role with demanding clientele and stakeholders. OUR VALUES Gillon Property Group expects all employees and leaders within the firm to embody the following values: HUMILITY: We lead by listening. We value diverse perspectives, acknowledge our limitations, and create a culture of mutual respect, knowing collaboration begins with an open mind and shared trust. INTEGRITY: We do what we say we’ll do. We uphold the highest ethical standards and make honest decisions grounded in long-term stewardship for future generations. PASSION: We bring energy, accountability, and joy to our work. Our entrepreneurial spirit, love for our families, and sense of purpose shape a culture where people thrive. INNOVATION: We challenge convention and embrace new ideas. With creativity, evolving practices, and modern technologies, we continuously improve how we invest, build, and operate. EXCELLENCE: We share an obsession with delivering top-tier results. We exceed expectations through outstanding quality and disciplined focus over haste. WHY JOIN GILLON PROPERTY GROUP This is an opportunity for an accomplished hospitality leader to take the helm of one of the most celebrated retail destinations in the country. Since acquisition, sales at Highland Park Village have grown from $500 to $3,000 per square foot, and the Village ranks among the top three luxury destinations in North America. The General Manager will work in direct partnership with GPG leadership and ownership, with real influence over the guest experience, tenant relationships, and the daily life of the Village. The right candidate will find at GPG a long-term mandate, a family steward’s commitment to the place, and the resources to set the standard for luxury hospitality in retail.