General Manager - Millenium Tower

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **About the Role** The General Manager leads the daily operations of **Millennium Tower**, a 58-story luxury high-rise with a $16 million-plus annual operating budget, multiple association boards, commercial components, and a club bar and restaurant. This role requires proven high-rise experience, fluency in multi-association governance, and a five-star, hotel-caliber service orientation that extends across every touchpoint, from the lobby and concierge desk to the club level and engineering program. The General Manager leads a large, multidisciplinary on-site team spanning engineering, concierge, valet, housekeeping, club services, and security, and partners closely with each Board and commercial stakeholder to deliver a polished, white-glove resident experience alongside sound governance and operational excellence. ### **Compensation:** $350k-400k depending upon experience + comprehensive benefits package, 100% fully paid health benefits, 401k match, and perks such as: free parking, cell phone monthly stipend, and monthly dry cleaning ### Schedule: Monday -Friday business hours; available for evening board meetings and special events. ### What We're Looking For - **Experienced Leader:** Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments. - **Financial Expert:** Strong financial management skills with experience overseeing **large budgets ($7M+)**. - **Project Management Pro:** Extensive experience coordinating complex capital projects, repairs, and long-term planning. - **Litigation-Savvy:** Background in HOA litigation, construction defects, and legal processes affecting common interest communities. - **Critical Thinker:** Strong analytical, problem-solving, and decision-making abilities. - **People-Oriented:** Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships. - **Trusted Advisor:** Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders. - **Designation.** Minimum of a CMCA. PCAM preferred. ### Key Responsibilities Leadership and Team Management - Supervise, mentor, and develop on-site staff, including concierge, front desk, valet, and building engineering teams, fostering a polished, high-performing, hospitality-driven culture. - Ensure team adherence to company policies, procedures, and five-star, hotel-caliber service standards. - Coordinate staffing and scheduling across engineering, concierge, valet, housekeeping, club services, and security to ensure seamless 24/7 coverage for a 58-story tower. Board and Client Relations - Serve as the primary liaison between multiple association Boards of Directors, residents, commercial component stakeholders, and Action Property Management, delivering the responsiveness and discretion expected of a luxury high-rise address. - Attend Board meetings, prepare polished management reports, and provide strategic recommendations that elevate the resident experience. - Address and resolve resident concerns promptly and professionally, with the warmth and discretion of a five-star hotel host. - Maintain governance fluency across multiple association boards and commercial component stakeholders, tailoring communication, reporting, and meeting cadence to each board’s structure and priorities. Operations and Compliance - Oversee day-to-day high-rise operations across all 58 stories, including lobby and concierge services, valet, amenity spaces, elevators, and building systems, ensuring every resident touchpoint meets luxury hotel standards of quality and safety. - Develop and implement operational plans, budgets, and policies that support a seamless, hotel-style resident experience. - Ensure compliance with local, state, and federal regulations, high-rise life safety and building codes, and Action Property Management’s policies. - Direct a complex engineering program covering mechanical, electrical, plumbing, fire and life safety, and vertical transportation systems across the tower’s residential and commercial components. - Develop and maintain the building’s emergency action plan, fire evacuation procedures, and life safety systems compliance, partnering with local fire authorities as needed. - Oversee liquor licensing and health code compliance for the club bar and restaurant. Financial Oversight - Prepare and manage a $16 million-plus annual operating budget in collaboration with multiple association Boards of Directors, including investment in amenities and service enhancements that support a luxury resident experience. - Lead capital planning and reserve-funded capital improvement projects, including contractor bidding, project oversight, and multi-year planning. - Oversee the property’s insurance program, including master policy coverage and coordination across multiple association boards. - Monitor financial performance, including income, expenses, and reserve funding, providing regular updates to stakeholders. - Approve invoices and ensure timely payment processing. - Vendor and Contract Management: - Negotiate and manage vendor contracts, including concierge, valet, housekeeping, and hospitality service partners, ensuring five-star service delivery and cost efficiency. - Conduct regular vendor performance evaluations and make recommendations for improvements. - Oversee vendor and service relationships supporting the club bar and restaurant, ensuring food and beverage operations meet luxury hospitality standards. Community Engagement - Curate an elevated sense of community through hotel-style resident events, club bar and restaurant activations, and engagement initiatives. - Provide polished, on-brand updates to residents via newsletters, email communications, and other channels that reflect the property’s luxury identity. Strategic Planning - Identify opportunities to enhance amenities, services, and the overall resident experience in line with luxury high-rise and hospitality trends. - Lead long-term planning efforts in collaboration with the Board of Directors. ### Required Skills / Abilities - Minimum of 10 years of property management experience, including direct experience managing a large-scale, high-rise community. HOA experience and a background in luxury hospitality, hotel, or high-rise residential operations is preferred. - Demonstrated fluency in multi-association governance, including managing relationships across multiple Boards of Directors and commercial component owners. - Experience overseeing complex, multi-system engineering programs in a high-rise setting. - Experience overseeing food and beverage, club, or hospitality operations strongly preferred. - Familiarity with food and beverage or hospitality operations, including health code and liquor licensing compliance, is a plus. - Ability to attend evening Board meetings as needed. - Exceptional leadership, communication, and problem-solving skills, with a polished, guest-service orientation. - Ability to build and maintain client and resident relationships with the warmth and professionalism of a luxury hotel host. - Proven ability to lead teams, manage multiple priorities, and drive results. - Skilled at developing and executing plans to achieve community objectives. - Acts ethically and upholds Action Property Management’s values. - Proficiency in property management software and Microsoft Office Suite. - Strong knowledge of budgeting, audits, reserve studies, and financial reporting. ### Education / Certifications - Bachelor’s degree required. Master’s degree preferred. - PCAM (Professional Community Association Manager) designation preferred, given the scale and multi-association structure of this community. - Fire Safety Director certification, or the ability to obtain one, as required by local fire code. - CPM (Certified Property Manager) designation is a plus. - CMCA certification is preferred or the ability to obtain within 6 months of employment. Hospitality or hotel management credentials are a plus. ### Why Join Action Property Management? - Industry-leading training and professional development - Strong leadership support and a collaborative environment - Opportunity to manage one of the premier luxury communities in Los Angeles - Competitive compensation and comprehensive benefits - Award-winning company culture—2025 Great Place to Work Certified