General Manager, North America

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM Airwallex entered North America in 2021 and has since built strong momentum in both the US and Canadian markets. North America is a strategic priority for us. We are significantly expanding our presence in the region, with an established US entity and an expanding footprint in Canada. Our solutions are designed to be adaptable and scalable, ensuring that every client, regardless of their size or complexity, can run on our financial platform that precisely meets their operational demands and growth trajectories. You’ll join our Global Leadership Team — a collaborative group of operators, strategists, and builders passionate about turning bold vision into execution. Together, we drive Airwallex’s mission to empower businesses to operate globally, without friction. WHAT YOU’LL DO You will be the driving force behind our growth in North America — owning the full P&L and leading cross-functional execution across sales, marketing, partnerships, operations, and product localization. As the face of Airwallex in North America, you'll steer both the strategic direction and operational excellence required to establish us as the market leader in cross-border payments and modern financial infrastructure. This is a high-impact, entrepreneurial role requiring a blend of strategic thinking, commercial acumen, and executional rigor. RESPONSIBILITIES Build and Lead the North America Organization - Attract, retain, and grow a world-class team across commercial and operational functions in the US and Canada - Establish a high-performance culture that aligns with Airwallex’s global values while adapting to local market needs - Serve as the key leader and spokesperson for Airwallex across North America — with media, regulators, customers, and partners Own and Execute North America Go-to-Market Strategy - Develop and refine the GTM strategy for both the US and Canada across Enterprise, SMB, and Platform segments - Shape product-market fit by collaborating closely with Product, Engineering, and Global GTM to influence roadmap localization - Build and scale partnerships and ecosystem relationships (e.g., fintechs, marketplaces, banking partners, regulators) End-to-End Business Ownership - Manage full P&L responsibilities for North America — driving revenue growth, margin expansion, and operational efficiency - Oversee daily operations across customer onboarding, support, compliance, and risk - Proactively identify and manage market, regulatory, and operational risks across US and Canadian regions - Report market performance and insights to global stakeholders, including Executive and Board level WHO YOU ARE Minimum Qualifications - 10+ years of relevant experience in the payments, fintech, financial services, or tech industry, or in professional services with payments experience; functional experience in management, strategy, or business development - Bachelor's or Master's degree from a tertiary institution is preferred, and demonstrated early success in their careers - Experience leading and scaling a high-growth start-up, preferably in a leadership position with direct reports and responsibility over P&L, proven experience in managing complex projects or teams - Experience in all facets of Enterprise, SME/SMB, GTM and Growth is a plus - Experience as a country manager or in market entry and growth strategy formation is a plus Preferred Qualifications - Deep understanding of the US and/or Canadian fintech/payments regulatory landscape - Experience across full GTM motion (sales, partnerships, marketing, operations) - Experience with licensing, compliance, or partnerships with regulated entities in the US or Canada APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.