General Manager, Operations

Job description

Who is Make Space? Make Space () is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 65+ locations with a broad range of storage solutions for personal and business needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and to make storage simple for our clients. We continue to grow our portfolio of operations through organic growth, development and real estate acquisitions. We offer competitive salaries, discretionary bonuses, benefits, and paid time off. We believe that having fun is essential to our overall success! Job Summary: The General Manager (GM) will oversee all current and future operations across British Columbia. This position reports directly to the Director of Operations, Western Canada. The GM is responsible for leading the performance, growth, and operational excellence of a portfolio of self storage assets. This role drives revenue, occupancy, and NOI while ensuring a best-in-class customer experience and consistent execution of company standards across all locations. This role will require regular travel between locations, and a valid driver’s license and reliable vehicle are mandatory. The ideal candidate brings strong communication skills, team leadership, and an operational mindset, with the ability to identify and act on growth opportunities, streamline processes, and promote company values in a collaborative and fast-paced environment. The ideal candidate will take the initiative to review, negotiate, and implement labour and operating efficiencies and reduce expenses while adhering to company policies and procedures. They will have a positive and collaborative approach to work with other management teams to further the company's financial, cultural, marketing, and people goals. Responsibilities: Oversee daily business operations for self-storage activities across British Columbia. Champion a customer-first culture across all locations. Develop, implement, and maintain standard operating procedures and policies to ensure operational consistency. Drive occupancy, revenue, and NOI performance across assigned portfolio. Full P&L accountability for all locations in the region. Create and monitor KPI’s including occupancy, delinquency, and move in/move out trends. Deliver against monthly, quarterly and annual budgets Recommend and execute pricing and promotional strategies to meet revenue targets. Conduct regular site audits to ensure adherence to safety and service standards. Lead employee recruitment, training, coaching, and performance management across the region. Foster a strong, performance-driven team environment focused on exceeding KPIs. Support the integration of acquired facilities and successful openings of new locations. Collaborate with marketing, real estate, and development teams to support growth initiatives. Identify and execute on opportunities to expand business lines or increase regional market share. Travel to sites regularly and represent the company at meetings or regional events. Perform other duties as assigned by management. Qualifications: 3 - 5+ years of experience in multi site operations (self-storage, retail, real estate, or service-based industry preferred). 5+ years of Managing teams, preferably in a team-based environment. Bachelor’s degree in Business Administration, Operations, or a related field preferred. Drivers License and Clean Abstract Experience managing full P&L responsibility across multiple locations. Tech Savvy, O365 - SharePoint, Outlook, Excel, MS Teams, are used daily to stay organized and connected. Proven ability to consistently meet and exceed performance standards. Strong Influencer and motivator. Ability to lead and promote safe work environments. Excellent communication, interpersonal and motivational skills. Strong analytical and problem-solving abilities. Work well in a fast-paced environment, meeting deadlines consistently. Able to work independently with minimal supervision. Previous Self-Storage or Mobile Container Experience is considered an asset. Bilingual French and English, considered an asset Salary: $85,000 - $100,000 CAD per year Equal Opportunity Employer : We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals. Use of Artificial Intelligence : We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.