General Manager - Pullman Saigon Centre

Job description

Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel. Primary Responsibilities Business Performance Support the annual budgeting process and financial forecast for the operations departments Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines Analyze monthly P&L and month-end reports, identify deviation from business plan goals Gather and report financial information to Owner Operation Develop, recommend, implement and manage the operational department’s annual and long-term goals Conduct daily briefing with management on current key activities Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary Anticipate and address guest issues, establish proactive processes to promote guest satisfaction Represent the Brand in projecting a credible image to the market, residents and colleagues alike Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative Team Management Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the operations departments management team Constantly monitor team members performance, attitude and degree of professionalism. At least 5 years of experience as a General Manager preferably within Vietnam; Proven ability to drive a dynamic team with enabling and collaborative leadership style; Strong knowledge in Food & Beverage, Sales & Marketing, Finance and a people-centric person. Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Hotels combining lifestyle and design, for business and leisure Located centrally within Ho Chi Minh City, close to Ben Thanh market, Pham Ngu Lao area and many tourism attractions, the hotel features 306 signature rooms combining design, comfort and connectivity. Facilities include all day dining restaurant, pop-up burger bar and Mad Cow Wine & Grill with panoramic views of the city. The hotel also has free Wi-Fi, swimming pool, fitness centre, spa and high tech meeting venues able to host up to 350 guests. Pullman Saigon Centre has 306 rooms and suites. Rooms range from 35 to 160 square metres outfitted with contemporary décor. Amenities include Pullman signature beds, rain showers, high-speed internet, coffee/tea makers, a 40-inch flat LED screen. Feel the local atmosphere but escape from the rush at Urbane Lounge located at the lobby with postmodern soul food, while the Rooftop Bar on the 31st floor with one of the best views in Saigon as perfect backdrop. The hotel is located just minutes away from the major business and commercial areas as well as the city's main attractions such as Ben Thanh Market, Notre Dame Cathedral, Opera House and Saigon River.