General Manager Pump Repair

Job description

Flowserve is seeking an experienced, people-first operations leader to serve as Senior Manager, Quick Response Center (QRC) Manager . In this key site leadership role, you will have end-to-end accountability for operational execution, customer experience, manufacturing throughput, and aftermarket repair operations across pumps, mechanical seals, and rotating equipment . As the site leader, you will manage a multidisciplinary, diverse team across assembly, machining, DCI (Disassembly, Cleaning, Inspection), engineering, and field service . You will drive a zero-incident safety culture, spearhead continuous improvement programs (Lean, Six Sigma, 5S/6S, Kaizen), manage site P&L financials (labor absorption, cost management, direct labor utilization, capital planning), and ensure market-leading response times and On-Time Delivery (OTD) . Key Responsibilities Site Operational Leadership & Execution: Direct all daily manufacturing, assembly, machining, testing, and aftermarket repair operations for rotating equipment, pumps, and mechanical seals to maximize throughput and operational efficiency . Safety & Quality Ownership: Champion an uncompromising safety-first culture adhering to strict environmental, health, and safety standards to achieve zero Lost Time Accidents (LTA) and maintain low TRR metrics . Enforce ISO quality management systems across all shop workflows . People Leadership & Talent Development: Recruit, mentor, train, and counsel direct labor and supervisory personnel . Build direct labor progression programs, cross-training matrices, and robust succession planning for the facility . Site Financial & Capacity Planning: Develop and execute comprehensive operational plans managing direct labor utilization, labor absorption, budget variance, facility maintenance, operating expenses, and capital expenditures (CapEx) . Continuous Improvement & Backlog Reduction: Implement Lean Manufacturing, Kaizen, 6S, and Continuous Improvement Programs (CIP) to eliminate shop bottlenecks, streamline repair scopes, reduce warranty costs, and eliminate past-due backlogs . Cross-Functional Collaboration: Partner with Regional Sales, Commercial Operations, Project Management, Quality, and Finance to ensure seamless order execution, accurate repair quotations (AMP cycle time), and best-in-class customer service . Required Qualifications & Experience Experience: 8–10+ years of progressive manufacturing or aftermarket repair operations experience, including at least 3–5+ years in direct supervisory or operations site management (Plant Manager, Shop Manager, Production Manager, or Service Center Manager) . Industry & Technical Background: Proven knowledge of pumps, mechanical seals, rotating equipment, or related industrial fluid motion and control equipment . Understanding of service/shop operations including DCI, machining, welding, assembly, testing, and field service . Continuous Improvement: Demonstrated track record applying Lean, Six Sigma, 5S/6S, Kaizen, or Root Cause Analysis to drive measurable Year-Over-Year gains in OTD, safety, and productivity . Systems & Business Acumen: Experience managing site KPIs (labor absorption, OTD, TRR, warranty, past due backlog), utilizing ERP/MRP order management platforms, and proficient in Microsoft Office (Excel, PowerPoint) . Education: Bachelor’s Degree (B.S. or B.A.) in Mechanical Engineering, Industrial Engineering, Operations Management, Business, or a related technical discipline .