General Manager, Residential Home Services

Job description

### **General Manager, Residential Home Services** **Location:** Salisbury, Maryland area. On site. **Compensation:** $180,000 to $220,000 base + bonus + long-term incentive **Type:** Full time **Confidential search:** the company is disclosed to qualified candidates after a mutual NDA. --- ### **About the Client** An established residential heating, air conditioning, plumbing, and electrical brand serving homeowners across the Mid-Atlantic. The business is part of a national, private equity-backed home-services platform that brings shared services, proven playbooks, and capital to grow. ### **About the Role** We are hiring a General Manager to run the business. The seat owns the P&L, the leadership team, and the trajectory of the brand across a wide service area where reputation and response time win the work. This is an operator's seat. The platform brings the playbooks and the backing. The brand needs a leader who takes ownership of the number, sets the operating standard, holds the team to it, and drives growth. **Industry background is not required.** We care about whether you have owned results and led people who do hard, physical work. Strong candidates who are one step from a GM seat will also be considered for an Assistant General Manager track. ### **Responsibilities** - **Full P&L:** revenue, gross margin, EBITDA, and growth targets. - **The service and install model:** call booking, dispatch and routing, technician productivity, average ticket, close rate, callbacks, and membership growth. - **Leadership** of service and install managers, dispatchers, CSRs, and field technicians: hiring, coaching, and holding the bar. - **Technician recruiting, retention, and pay structure** in a competitive labor market. - **Installing the platform playbook:** deploying proven SOPs and confirming adoption rather than assuming it. - **Licensing, permitting, safety, and fleet** across the service area. - **Forecasting, budgeting, and performance reviews** with platform leadership. ### **Requirements** ### **Must-Haves** - A track record of owning a P&L or running an operation where you were measured on the result, in any industry. - Leadership of frontline teams. You have led crews, technicians, or operators and earned their trust. - A self-directed operator's instinct. You find the answer, install it, and verify it worked. - Financial fluency: you can read the P&L, find the leak, and close it. - A bias to action and an ownership mentality over reporting activity. - Based in or willing to relocate to the Salisbury, Maryland area. ### **Nice-to-Haves** - Multi-site or general management experience in home services, field services, or another service business. - Experience running a geographically spread operation. - Prior military leadership followed by civilian operating experience. ### **Compensation & Benefits** $180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive. *This search is managed by Sitreps Talent, a veteran-led executive recruiting firm. All inquiries are held in confidence.*