General Manager / Restaurant Manager - Demetres Burlington

Job description

About Us: Craving a challenging and rewarding career in a place you actually love? Perfect . Our people are the best part about Demetres and we're always looking for the right people to carry the tradition of excellence. Demetres is a place where good things happen. We serve brilliant desserts that are handcrafted in store, with our own artisanal ice creams. We serve these creations in a restaurant setting with table service, and we have fun doing it. Oh and we've been at it for 35+ years! About the Role: As General Manager of our Burlington location, you'll own every aspect of the restaurant: building and leading a strong team, delivering a premium guest experience, and driving the financial success of the location. You'll be the person who sets the tone on the floor and makes Burlington a place both guests and staff love to be. What You'll Do: Lead day-to-day restaurant operations, ensuring smooth table service and consistently high standards in guest experience, product quality, and efficiency. Hire, train, coach, and motivate your team; oversee onboarding, scheduling, performance reviews, and ongoing development. Manage inventory, supplies, and ordering, with strong controls over waste and shrink. Own the location's financial performance, including sales, food cost, and labour. Deliver outstanding hospitality: respond to guest feedback, resolve concerns, and understand what drives guest loyalty. Partner with head office and marketing to bring local promotions and campaigns to life. Uphold food safety, health, and workplace safety standards across the restaurant. Support special projects across the broader Demetres organization as opportunities arise. Your Skills and Experiences: 3+ years of management or supervisory experience in hospitality or food service (full-service or table-service restaurant experience strongly preferred). Strong leadership and interpersonal skills; a track record of building and motivating diverse teams. A genuine passion for hospitality and a commitment to premium guest experiences. Solid financial and operational acumen; comfortable owning inventory, food cost, and labour. Strong communication and problem-solving skills; calm and decisive under pressure. Flexibility to work evenings, weekends, and holidays based on business needs. Here’s what you get from us: Competitive salary and a benefits program Paid vacation and staff discounts on our ice cream, treats, and products Real opportunity to grow your career across the Demetres network A collaborative, creative, and supportive team Exposure to brand marketing, seasonal product launches, and strategic projects for those with long-term ambitions To Apply: Please submit your resume via our portal. A short cover letter where you tell us a little about what you’d like to bring to our team would be welcome but is not required. Fit matters to us, as we know having the right person will make a world of difference. Thank you! Please note, while we appreciate all candidates, only those chosen for an interview will be contacted. This application is for Demetres Burlington.