General Manager - San Francisco

Job description

**Who We Are:** At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you’ll be contributing to a company that values results, integrity, and putting customers first. Guardian is a high-growth, private equity–backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best-in-class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization *Alpine Investors is a people-driven private equity firm dedicated to investing in fragmented industries across the U.S. Named to Inc.'s List of [Founder-Friendly Investors](https://alpineinvestors.com/update/founder-friendly-investors-inc-2023/) for five consecutive years, Alpine creates value by honoring the legacy of founders and transforming their companies into enduring, high-growth businesses. Our portfolio companies thrive through strategic consolidation, talent development, technology advancement, and operational support. By leveraging this approach, one of our portfolio companies has achieved impressive results, scaling from $0 to $2 billion in just four years with over 300 acquisitions, all while preserving founders’ legacies. Guardian Restoration Partners, an Alpine platform company, is leading transformative change in the restoration and mitigation industry.* **What we need:** We are seeking a commercially minded General Manager to lead Dry Kings’ operations in the San Francisco area. This leader will have full accountability for the performance of the business, including revenue growth, profitability, operational execution, customer experience, and team development. This is a business-building role for an operator who knows how to grow an existing service organization. You will own the operating P&L, identify opportunities to expand market share, strengthen referral and customer relationships, improve sales execution, and ensure the operation can successfully support continued growth. You will also establish clear performance expectations, develop leaders, and build a culture of accountability across the organization. Supported by Guardian’s leadership team and a network of General Managers across our partner companies, you will have access to the resources and expertise needed to accelerate growth while strengthening operational performance. The right leader will bring commercial instincts, operational discipline, and the ability to translate strategy into measurable results. **Key Responsibilities:** - Own the overall performance of Dry Kings, with full accountability for revenue, EBITDA, cash flow, operational execution, customer experience, and team performance. - Develop and execute a market-level growth strategy that increases revenue, expands market share, and strengthens Dry Kings’ competitive position in the San Francisco market. - Build a consistent sales and business-development operating cadence, including pipeline visibility, forecasting, performance metrics, and clear accountability for results. - Strengthen and expand relationships with referral partners, customers, and other local market stakeholders to generate sustainable organic growth. - Identify new customer segments, referral channels, service opportunities, and geographic expansion opportunities that align with the company’s capabilities and growth objectives. - Ensure operational capacity, staffing, processes, and service delivery keep pace with growth while maintaining quality and customer satisfaction. - Analyze financial and operating performance to identify opportunities to improve pricing, productivity, cost management, gross margin, and overall profitability. - Build, coach, and retain a high-performing leadership team capable of delivering both commercial and operational results. - Establish clear goals and performance expectations across the business, using data and operating metrics to reinforce accountability and guide decisions. - Develop an initial assessment of the business and its highest-value growth opportunities within the first 60 days, followed by a prioritized 90-day action plan. - Increase Dry Kings’ visibility and reputation within the community, positioning the company as a preferred provider of restoration services. - Ensure compliance with applicable regulations, safety requirements, and Guardian policies. **Qualifications:** - Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred. - 8+ years of progressive leadership experience with responsibility for business operations, financial performance, and team leadership, ideally within restoration, home services, field services, or another distributed service environment. - Demonstrated success growing an existing business through organic revenue generation, market expansion, referral development, and disciplined sales execution. - Proven experience owning and managing a P&L, including revenue forecasting, budgeting, margin improvement, and delivery of EBITDA targets. - Ability to balance commercial growth with operational capacity, service quality, and profitability. - Experience building performance expectations, sales processes, operating rhythms, and accountability within an evolving organization. - Strong understanding of local relationship-based selling and the ability to develop durable referral and customer partnerships. - Track record of building, coaching, and retaining high-performing teams and leaders. - Strong financial acumen, commercial judgment, and ability to translate market opportunities into executable plans. - Ability to travel as needed, including quarterly meetings in Denver. **Our Core Values:** 1. **Results Matter** – We believe in delivering on our promises and driving outcomes that make a measurable difference. 2. **Do the Right Thing** – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation. 3. **Customer-First Mindset** – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships. **Total Rewards** - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off We are focused on becoming an employer of choice and continuously evaluating how to expand our Total Rewards offerings to best support our employees. **Why Join Us?** This is an opportunity to build an enterprise capability that will directly influence Guardian’s cash flow, customer experience, and ability to scale. You will have the mandate to shape the operating model, develop the team, improve systems and decision-making, and create lasting impact across our partner companies. **Compensation:** Guardian is committed to fair and equitable compensation practices. For this position, the base salary range is $175,000 - $215,000, plus eligibility for an annual bonus and long-term incentive. Actual compensation will depend on an individual’s skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time. **Location:** This role is based in our Novato, California office and requires regular travel throughout the greater San Francisco Bay Area, including Pleasant Hill and surrounding markets. The General Manager must be comfortable maintaining an active presence across the area to support operations, develop customer and referral relationships, and drive business growth. **Application Deadline:** The anticipated application deadline is September 18th, though that date may change depending on the volume of qualified applications received. We review applications on a rolling basis. If the position remains posted, we are actively reviewing candidates. Guardian is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time. For this position, the base salary pay range is listed below. Salary Range: $175,000—$215,000 USD **Equal Opportunity Employer:** *At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.*