General Manager - San Francisco & Los Angeles

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **About the Opportunity** We are seeking experienced General Managers to oversee high-profile, luxury residential communities in San Francisco and Los Angeles. These are leadership roles for professionals who excel in operations, client relationships, and building strong, service-driven teams. Ideal candidates will bring proven expertise in community association management and the ability to deliver a first -class resident experience. ### What You'll Do - Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management. - Lead, mentor, and inspire the on-site team to exceed performance expectations. - Oversee day-to-day operations, ensuring the property maintains the highest standards of service, appearance, and compliance. - Prepare and manage annual budgets; monitor financial performance and provide regular updates to stakeholders. - Develop and implement strategic plans to achieve the community’s goals. - Negotiate and manage vendor contracts, ensuring quality service delivery. - Address and resolve homeowner concerns promptly and professionally. - Maintain compliance with local, state, and federal regulations as well as Action's internal policies. ### What We're Looking For - Proven success as a General Manager or Community Association Manager for a luxury residential property or large-scale HOA. Luxury high-rise mixed use building experience is a plus! - Strong leadership, interpersonal, and communication skills. - Expertise in budgeting, reserve studies, financial oversight, and vendor management. - Ability to thrive in a fast-paced, client facing environment. - CMCA certification or the ability to obtain within 6 months of hire. - Effective presentation skills. ### How You'll Make an Impact - You will be the expert consultant to the Association and the Board of Directors on matters concerns: - California Common Interest Development law and high rise requirements - Davis Stirling Common Interest Development Action - Civil Codes applicable to non-compliance issues ### Education / Certifications: - Minimum of a high school diploma or equivalent. Bachelor’s degree preferred. - CMCA certification preferred or the ability to obtain within 6 months of employment. ### Why You'll Love Working at Action - **Award-Winning Culture:**Proud recipient of the 2025 Great Place to Work Certification. - **Highly Rated Employer:**Check out our Glassdoor reviews –[read our reviews here](https://tinyurl.com/actionglassdoor). - **Comprehensive Benefits:** Competitive salary, health insurance, and 401(k) matching for qualifying team members. - **Work-Life Balance:** Vacation, sick time, holiday pay, and your birthday holiday. - **Cutting Edge Technology:** Access to industry-leading tools and resources that drive efficiency and success. - **Career Growth and Development:** Join a company committed to supporting your professional growth and helping you achieve your goals.