General Manager - Santa Clara

Job description

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escalate variances for Owner approval and budgets, and maintain a positive and motivating studio environment. ### Responsibilities - Before Studio Opening - Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio - Complete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training) - Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals - Lead presales, founding member acquisitions + community events calendar - Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks) - Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones ### Responsibilities - After Studio Opening - Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures - Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates. - Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success. - Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals. - Address client inquiries, issues, and concerns in a timely and professional manner. - Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners. - Create, monitor, and adjust class and staff schedules to optimize studio efficiency. - Recruit and manage studio leads, lead instructor, and other instructors - Manage inventory for supplies, retail, and beverages as needed. - Plan and facilitate team meetings and social events to foster a positive team culture. ### Qualifications - Experience in managing a fitness or wellness facility preferred - Strong leadership and team management skills - Excellent communication and interpersonal skills - Entrepreneurial mindset with a focus on business growth - Knowledge of Pilates with Mat or Reformers is a plus - Experience in fitness industry preferred - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and decision-making abilities - Customer service oriented mindset - Experience in marketing and sales is a plus - Must be willing to attend and become certified at the JETSET Pilates training academy - Must be willing to teach 4-8 classes per week. - Must be willing to be in the studio for a minimum of 25 classes each week.