General Manager - Sofitel London Heathrow

Job description

Company Description Directly connected to Terminal 5 via a covered walkway, Sofitel London Heathrow is an award-winning flagship luxury hotel where French zest meets British elegance. With 605 refined bedrooms and suites, extensive meetings and events facilities, award-winning dining experiences, an exclusive Club Millésime lounge and luxury spa, the hotel offers a sophisticated sanctuary for international travellers in one of the world’s busiest airport environments. As part of the globally renowned Sofitel brand, the hotel embodies the essence of French art de vivre — refined, elegant and emotionally engaging hospitality delivered through a “cousu main” approach: personalised, crafted experiences designed to create lasting memories for every guest. Job Description Sofitel London Heathrow is seeking an inspiring and commercially astute General Manager to lead all aspects of this luxury hotel operation. Reporting directly to the Managing Director for Arora Hotels, this high-profile leadership role requires a unique balance of refined luxury hospitality expertise, emotional intelligence and strong commercial acumen. The successful candidate will be passionate about creating exceptional guest experiences while confidently navigating the scale, pace and operational complexity of one of Europe’s leading airport hotels. This is a role for a leader who understands that luxury today is not only about excellence and elegance, but also about meaningful human connection, intuitive service and memorable experiences delivered with authenticity and care. The General Manager will drive financial performance, sales strategy and operational excellence across all business segments, while cultivating a high-performing and engaged team culture aligned with both Sofitel and Arora values. Qualifications Proven success as a General Manager or senior leader within luxury hospitality environments Strong commercial and financial acumen with a track record of driving performance, business growth and market positioning Experience leading complex, high-volume operations with a strong focus on guest satisfaction and operational excellence Naturally inspiring leader with exceptional communication, interpersonal and relationship-building skills High level of emotional intelligence and a genuine passion for luxury service culture and talent development Strong knowledge of health & safety, legal compliance and brand standards Experience within international hotel brands, ideally within the Accor portfolio and UK market Degree educated or equivalent professional experience Champion of the Arora values — treating guests like royalty and colleagues like family Additional Information Why Join Us? Lead one of Heathrow’s most prestigious hotels Represent Sofitel — a globally celebrated luxury brand renowned for French elegance, refined hospitality and experiential luxury Join the Arora Group, one of the UK’s most respected hotel owner-operators with a strong long-term vision and people-focused culture Take on a highly visible and meaningful leadership role with the opportunity to shape the future of a flagship property Work within an environment that values sustainability, responsible hospitality and positive community impact Benefit from the autonomy to lead your business while being supported by an experienced and collaborative corporate leadership team Access exceptional career development and progression opportunities across both Arora Group and the wider Accor network Enjoy a competitive executive remuneration and benefits package