General Manager (SoHo)

Job description

About the role As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. Our SoHo location is our flagship store and a key expression of the Princess Polly brand in the heart of New York City. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door. As the leader of our flagship location, our General Manager has the opportunity to set the standard for what Princess Polly looks and feels like in store, influence the evolution of our retail experience and play a visible role in bringing the brand to life through customers, community, events and culture. This is a high-impact opportunity for a leader who wants to be at the forefront of a growing retail business and help shape what comes next. Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They lead by example and not by explanation. They recognize that the culture and identity of the team will mimic their leadership and they take that very seriously. They are authentic, autonomous, accountable, creative, collaborative and critical thinkers. They are passionate about getting it right and not about being right. They are also obsessed with creating healthy, sustainable and transparent work environments for their team. What you'll do Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly Set the standard for our flagship store experience Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT Build, coach and inspire a team who live and breathe Princess Polly, lifting capability and confidence every day Oversee stock flow, replenishment and sell-through to maximize availability and keep the store shoppable at all times Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring Manage recruiting, payroll control and scheduling to balance customer experience with business performance Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability Partner closely with Retail Leadership, HQ and cross-functional teams to bring major campaigns, influencer moments, events and brand activations to life in our flagship Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of Qualifications 3+ years leading a team of 5 or more team members An experienced retail leader with proven success managing a high volume, flagship, focal or high-profile store Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store A coach and motivator who develops talent, builds capability and inspires high performance across your team A strategic and entrepreneurial thinker who sees the bigger picture and is excited by the opportunity to influence a growing retail brand Capability to lift and carry boxes or bins weighing up to 20 lbs Hands on, resilient and full of energy, you thrive in fast paced environments and lead from the front What's In It For You The opportunity to lead Princess Polly's flagship store and play a key role in shaping the future of our retail experience A highly visible leadership role with the opportunity to influence the blueprint for stores nationwide Exposure to major brand moments, influencer activations, events and cross-functional projects that bring Princess Polly to life Competitive salary, killer wardrobe perks, and a team that celebrates individuality Ongoing career development and progression as our retail fleet grows The opportunity to build and develop a high-performing team that can become a talent pipeline for future growth across Princess Polly Be part of a culture that is energetic, inclusive and customer obsessed Compensation Range $110,000-$120,000 We offer a package that can only be described as best in class within the retail space today! Health & Wellness Benefits — Medical, dental, and vision coverage with an 80/20 company contribution for eligible team members working 30+ hours/week at hire. Company-Paid Life & Disability Insurance — Company-paid life, short-term disability (STD), and long-term disability (LTD) coverage for eligible team members working 30+ hours/week. Employee Assistance Program (EAP) — Free support and resources for you and your household, available to all team members with no minimum hours required. 401(k) + Company Match — Full-time team members can receive a 5% company match once eligible (1,250+ hours/year). Employee Stock Purchase Plan (ESPP) — An opportunity to invest in Princess Polly through our employee stock purchase program. Part-time team members working 20+ hours/week are eligible after 6 months of employment. Paid Time Off — Sick leave, holiday pay, vacation accrual, floating holidays, and company holidays, with benefits scaling based on tenure and eligibility. 50% Team Member Discount — Enjoy 50% off full-priced Princess Polly styles and build your wardrobe with us. Monthly Wardrobing — monthly wardrobing allowance to keep your PP style fresh. Monthly Bonus Program — monthly bonus rewards tied to performance. Relocation Assistance — Leadership roles and above may be eligible for relocation assistance when making a move for the role. Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team! Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better. What are you waiting for? Come experience something different and amazing in the online fashion space! #PrincessPolly #PursueYourPassion #PrincessPollyCareers Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. We are growing our team and are seeking talented individuals like YOU to join the Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.