General Manager (SRQ)

Job description

**About the Position:** CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation. **Key Responsibilities Include:** - Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales - Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics - Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales. - Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story - Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations - Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary - Manage labor to ensure highest utility, and oversight of payroll and scheduling - Spend at least 80% of time on the floor in a customer-facing environment at the airport **Ideal candidates will have:** - At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars). - You are self-motivated, positive and possess a passion for fostering a great sense of teamwork - Prior experience managing both salaried and hourly employees is a must - You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team. - Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment. - You are indefatigable in achieving your individual and team goals and want to grow and develop in your career. - Experience reviewing and reporting on KPIs on a regular basis. - Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations - Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings) - Required to successfully complete a government background investigation The base salary range for this role is $100,000-122,500 / year depending on level of skills and experience. *This range represents the base salary consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.* **Perks of Being a Team Member at CLEAR!** - Competitive compensation structure with base and target bonus - 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays - $100 monthly wellness stipend for health and fitness-related expenses - 401k Retirement Plan with company match - Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance - Family Planning benefits through KindBody - Paid Parental Leave - Family, Military & Bereavement Leave Program - Emotional Well Being Assistance - Ongoing training & development programs to grow & advance your career with a growing company! - Free CLEAR memberships for you and one other. Plus a discounted membership for three friends! *Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.* *Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.* *CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.* *We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.*