Gerente Operações P&C

Job description

Accountabilities: Lead the P&C policy and endorsement issuance and verification operation, ensuring accuracy, efficiency, compliance with negotiated terms, and adherence to insurer requirements. Manage the operational workflow, including prioritization, capacity allocation, urgent requests, SLA performance, and removal of operational blockers. Serve as the technical reference for second-level support, guiding the team through complex cases, exceptions, and escalations. Coordinate with internal stakeholders and insurers to align on outstanding items, deadlines, documentation requirements, and technical validations. Escalate issues appropriately and ensure effective resolution while maintaining clear communication with all relevant stakeholders. Monitor operational and quality KPIs, including cycle time, SLA adherence, rework, pending requests, and returns or rejections. Conduct root-cause analysis and implement corrective and preventive action plans to improve operational performance. Establish and maintain quality controls such as checklists, sampling processes, double-check procedures, and audit evidence trails. Lead, develop, and motivate the team by setting priorities, delegating activities, supporting performance, and ensuring standardized execution. Identify opportunities to improve processes through standardization, automation, templates, controls, and reporting enhancements. Leverage Microsoft tools and AI-enabled solutions to improve productivity and operational efficiency while maintaining appropriate security, traceability, governance, LGPD compliance, and human validation. Promote a culture of continuous improvement, operational excellence, accountability, and customer-focused service delivery. Requirements: Solid professional experience in P&C insurance, particularly in policy and endorsement issuance and related operational processes. Strong knowledge of applicable insurance legislation, regulations, policies, and market requirements. Demonstrated experience managing operational performance, including SLAs, capacity, productivity, quality, prioritization, and workflow management. Previous experience leading and developing teams, with the ability to delegate effectively, provide direction, and manage performance. Intermediate to advanced proficiency in Microsoft 365, particularly Excel, including VLOOKUP/PROCV and Pivot Tables/Tabelas Dinâmicas. Strong analytical and problem-solving skills, with a data-driven approach to identifying operational issues and opportunities. Demonstrated ability to drive process standardization, operational excellence, and continuous improvement. Experience implementing process improvements and automation involving controls, reports, templates, and standardized workflows is a strong advantage. Familiarity with AI-assisted tools for analysis, triage, summarization, or workflow optimization, particularly when used with appropriate governance, LGPD compliance, and human validation. Excellent communication and stakeholder management skills, with the ability to influence insurers, internal teams, and clients. Strong negotiation and conflict-management abilities, particularly when managing competing priorities, deadlines, and operational constraints. Highly organized, proactive, and comfortable making decisions in a fast-paced operational environment. Benefits: Hybrid working model based in São Paulo, combining remote flexibility with in-person collaboration. Opportunity to lead a critical P&C insurance operation with direct impact on client delivery and insurer relationships. Collaborative environment focused on operational excellence, quality, innovation, and people development. Significant autonomy to propose and implement process improvements, standardization initiatives, and automation. Opportunity to work with Microsoft tools and emerging AI-enabled technologies in a governed business environment. Exposure to robust compliance, information security, and LGPD practices. Professional development opportunities within a global and internationally connected organization. Supportive environment that values diversity, inclusion, flexibility, and continuous learning. Opportunity to lead and develop a team while strengthening your expertise in insurance operations and process management. Competitive compensation and benefits package aligned with the Brazilian market and the responsibilities of the role. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerente Operações P&C based in Brazil. This is a leadership role responsible for managing the end-to-end operations of P&C policy and endorsement issuance.You will ensure technical accuracy, regulatory compliance, service-level performance, and consistent delivery across the operation.The role combines people leadership with hands-on support for complex second-level cases and operational escalations.You will work closely with internal teams and insurers to resolve issues, manage priorities, and maintain high service standards.A strong focus on data, quality controls, continuous improvement, and process standardization will be central to your impact.You will also lead initiatives involving automation and AI-enabled tools, with appropriate governance, information security, LGPD compliance, and human validation.Based in São Paulo, this hybrid opportunity offers visibility, autonomy, and the chance to shape a critical insurance operation within a collaborative environment.