German Content Moderator - Sofia

Job description

Workster is recruiting for a German Content Moderator to join a growing Trust & Safety team in Sofia. You will review user-generated content across digital platforms to ensure compliance with community guidelines and legal requirements, making judgments about removal, escalation or contextualisation of content. This is an excellent opportunity for a detail-oriented, resilient professional who enjoys applying policy, communicating clearly and contributing to a safer online experience in a fast-paced, multilingual environment. Your Role Review and moderate user-generated content in German across multiple channels (text, images, video, comments, profiles) according to company policies and local law. Apply policy consistently to assess content for hate speech, harassment, graphic violence, sexual content, misinformation and other categories; document rationale for moderation decisions. Use internal moderation tools and workflows to action content (remove, label, escalate, restore) and to generate accurate case notes and metadata. Escalate complex, high-risk or legally sensitive cases to senior moderators, policy or legal teams and follow up as required. Collaborate with cross-functional teams (Policy, Legal, Safety, Product) to clarify guideline interpretations and support product improvements that reduce harmful content. Contribute to the creation and maintenance of moderation guides, example libraries and training materials in German and English. Identify trends and recurring issues, feeding insights into reporting processes to help refine policy and automated detection systems. Work within a shift-based schedule in Sofia that may include early starts, late finishes or weekend coverage according to business needs; maintain productivity and quality targets. Your Qualifications Native or C2-level fluency in German and strong written English (B2 or higher); additional language skills are an advantage. Previous experience in content moderation, trust & safety, community management or a similarly policy-driven role is desirable. Excellent written communication skills in German with the ability to explain decisions clearly and concisely; attention to tone and cultural nuance is essential. Good judgement, resilience and the ability to make consistent decisions under pressure while handling potentially distressing material. Familiarity with content moderation tools, ticketing systems and basic reporting; quick to learn new internal systems and processes. Analytical mindset with the ability to identify patterns and contribute to process or policy improvements. Comfortable working both independently and as part of a diverse, multicultural team in Sofia. Right to work in Bulgaria or eligible for company-supported relocation; willingness to work flexible shifts as required. The Offer Permanent full-time contract based in Sofia with competitive salary depending on experience. Comprehensive onboarding and paid training covering moderation policy, tools, wellbeing support and best practices. Relocation support package for international hires and assistance settling in Sofia. Contributions towards private health coverage and access to employee assistance programmes for mental health and wellbeing. Hybrid working model with modern office facilities in Sofia and collaborative, multicultural teams focused on safety and impact. Clear career progression routes with opportunities to grow into policy, quality assurance or leadership roles within Trust & Safety. Supportive environment that values continuous learning, feedback and improvements to the user experience and platform safety.