On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.ResponsibilitiesLead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)Monitor team performance through KPIs and implement action plans to achieve targets Maintain direct communication with the client (German-speaking only) on a daily basisEnsure high-quality service delivery and continuous performance improvementMotivate the team and foster a positive, results-driven environmentHandle complex operational challenges and provide effective solutionsSupport onboarding, training, and ongoing coaching initiativesRequirementsFluency in German (C2) and strong English skills (C1-B2)Proven leadership experience in BPO or customer care environmentsExperience with KPIs, metrics, and performance managementStrong communication and presentation skillsPositive, proactive personality with a “make things happen” mindsetAbility to work in a fast-paced and complex environmentNice to have:Sales or cross-selling experience (e.g., insurance products) Experience in coaching methodologies and people developmentFamiliarity with Global Distribution Systems (GDS), such as Amadeus.BenefitsSalary: Up to €1,750 gross/month (depending on experience, negotiable)Monthly ticket allowance (€100)Metro cardPrivate life & medical insurancePotential hiring bonusOpportunity to work closely with international clients and gain strong exposureGrowth potential within a developing team structure100% on-site roleFlexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)Possible 1 trip to Germany for training or client meetings
On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.
Responsibilities
- Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
- Monitor team performance through KPIs and implement action plans to achieve targets
- Maintain direct communication with the client (German-speaking only) on a daily basis
- Ensure high-quality service delivery and continuous performance improvement
- Motivate the team and foster a positive, results-driven environment
- Handle complex operational challenges and provide effective solutions
- Support onboarding, training, and ongoing coaching initiatives
Requirements
- Fluency in German (C2) and strong English skills (C1-B2)
- Proven leadership experience in BPO or customer care environments
- Experience with KPIs, metrics, and performance management
- Strong communication and presentation skills
- Positive, proactive personality with a “make things happen” mindset
- Ability to work in a fast-paced and complex environment
Nice to have:
- Sales or cross-selling experience (e.g., insurance products)
- Experience in coaching methodologies and people development
- Familiarity with Global Distribution Systems (GDS), such as Amadeus.
Benefits
- Salary: Up to €1,750 gross/month (depending on experience, negotiable)
- Monthly ticket allowance (€100)
- Metro card
- Private life & medical insurance
- Potential hiring bonus
- Opportunity to work closely with international clients and gain strong exposure
- Growth potential within a developing team structure
- 100% on-site role
- Flexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)
- Possible 1 trip to Germany for training or client meetings
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
