German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

Job description

We’re growing and hiring German + English-speaking Customer Care Specialists to join several dedicated support teams , each servicing a different tech-driven platform in industries like sustainable energy , fintech & digital investing , and smart parking solutions . Whether you’re passionate about green technology, crypto investing or mobility services, you’ll join a focused team that values quality support, continuous learning, and real connection with users. What You’ll Be Doing Deliver thoughtful, user-friendly support via email , chat , and phone , depending on the platform Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams Be part of a dedicated project team , focused on providing excellent support within a clearly defined scope What Makes You a Fantastic Fit Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher) , written and spoken Based in Croatia, Serbia or Bosnia and Herzegovina Comfortable with digital tools and quick to learn new digital platforms Strong problem-solving abilities and attention to detail Empathetic communicator able to put themselves in other’s shoes and communicate with ease Customer service experience is desirable, but not mandatory What You Can Expect An employer that cares about your work experience A stable and competitive income Monday–Friday regular work hours for a great work-life balance An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia Additional vacation days based on tenure An opportunity to grow and develop in your career MultiSport membership option (currently in Croatia only due to program availability) A truly great team by your side with a transparent and open work culture Sounds good? We can't wait to meet you.