German + English speaking Customer Care Associate

Job description

## Who we are : We’re Qover, a leading insurtech scale-up that has raised $70 million. With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences. Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍 We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others. Visit [our website](http://www.qover.com/) for more about what we do! ## **What you’ll do 🛠** As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in *German and English*. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding. In this role you will: ● Handle customer inquiries via email and phone in German and English ● Listen, understand and summarise customer needs clearly ● Guide customers through procedures and help them with claims information ● Track and log requests, complaints and outstanding actions ● Translate insurance language into clear, customer-friendly explanations (training provided) ● Support inbound sales conversions by providing helpful product insights ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates No worries if you’re new to insurance – we provide **comprehensive training** to set you up for success! 💪 ## **Who we’re looking for 💡** ● Native-like proficiency in **German and English** (both written & spoken) - Any additional language (German, French etc.) is a plus. ● Young graduate with a MA or BA degree in languages, business or related. ● A passion for excellent customer service ● Prior experience in customer support or handling customer calls is a plus ● Comfortable with computers and quick to learn new systems ● Able to multitask and prioritise effectively in a fast-paced setting ● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment