German Operations Support Associate (Voice & Non-Voice)

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.Job Summary:We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.Responsibilities:Voice SupportHandle inbound and outbound calls from German-speaking customers.Resolve customer inquiries and provide accurate information.Deliver exceptional customer service while maintaining quality standards.Escalate complex cases to the relevant teams when required.Non-Voice SupportRespond to customer inquiries via email, chat, and ticketing systems.Process requests and update customer records accurately.Document customer interactions and case resolutions.Meet service level agreements (SLAs) and quality targets.Operations SupportFollow established processes, policies, and compliance requirements.Collaborate with internal stakeholders to resolve customer issues.Support continuous improvement initiatives and operational excellence.Meet productivity, quality, and customer satisfaction KPIs.RequirementsBachelor's degree preferred.Fresh graduates are welcome to apply.0–1 year of experience in customer service, operations, or BPO environments is an advantage.Strong communication and problem-solving skills.Ability to work in a fast-paced, multicultural environment.Language RequirementsMandatoryGerman Language Proficiency: Minimum B2 Level (CEFR).Strong verbal and written communication skills in German.Technical SkillsBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).Good typing and written communication skills.Experience with CRM or ticketing tools is a plus.Strong attention to detail and accuracy.BenefitsProfessional training and development opportunities.Career growth within a global organization.Exposure to international clients and business environments.Inclusive, diverse, and collaborative workplace culture.

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.

Job Summary:

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

Responsibilities:

Voice Support

• Handle inbound and outbound calls from German-speaking customers.
• Resolve customer inquiries and provide accurate information.
• Deliver exceptional customer service while maintaining quality standards.
• Escalate complex cases to the relevant teams when required.

Non-Voice Support

• Respond to customer inquiries via email, chat, and ticketing systems.
• Process requests and update customer records accurately.
• Document customer interactions and case resolutions.
• Meet service level agreements (SLAs) and quality targets.

Operations Support

• Follow established processes, policies, and compliance requirements.
• Collaborate with internal stakeholders to resolve customer issues.
• Support continuous improvement initiatives and operational excellence.
• Meet productivity, quality, and customer satisfaction KPIs.

Requirements

• Bachelor's degree preferred.
• Fresh graduates are welcome to apply.
• 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, multicultural environment.

Language Requirements

Mandatory

• German Language Proficiency: Minimum B2 Level (CEFR).
• Strong verbal and written communication skills in German.

Technical Skills

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Good typing and written communication skills.
• Experience with CRM or ticketing tools is a plus.
• Strong attention to detail and accuracy.

Benefits

• Professional training and development opportunities.
• Career growth within a global organization.
• Exposure to international clients and business environments.
• Inclusive, diverse, and collaborative workplace culture.

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.We deliver across the board, with IT expertise at the core. High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results. IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire. Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.

We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.

In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.

Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.

We deliver across the board, with IT expertise at the core.

• High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
• IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
• Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process