German-speaking Automotive Technical Support Specialist

Job description

Join the Future of Automotive Technology Do you enjoy solving complex technical problems? Are you passionate about electric vehicles, diagnostics, and supporting workshop professionals? MSX International is looking for Automotive Technical Support Specialists to support one of the most innovative electric vehicle brands on the market. In this role, you will act as the primary technical interface between the brand and its authorized service network, helping retailers diagnose vehicle concerns, investigate technical issues, and deliver effective repair solutions. This is an excellent opportunity for automotive professionals who want to move beyond workshop operations and develop their expertise within an international technical support environment. Your Role As a Technical Support Specialist, you will support authorized service partners across Europe by providing technical guidance, diagnostic expertise, and case management support for vehicle-related concerns. You will take ownership of technical cases from investigation through resolution while ensuring compliance with OEM standards and service quality expectations. What You Will Be Doing Technical Investigation & Diagnosis • Analyze vehicle-related technical enquiries submitted by authorized service partners. • Review diagnostic logs, fault codes, repair documentation, and vehicle data to identify root causes. • Provide technical recommendations and diagnostic guidance based on OEM procedures and repair standards. • Support retailers with electric vehicle systems, charging concerns, battery-related issues, software functions, connectivity features, and vehicle diagnostics. • Escalate complex technical investigations when additional engineering support is required. Case Ownership • Manage technical support cases from initial submission through final resolution. • Maintain accurate case documentation and technical records. • Monitor case progress and ensure timely communication with retailers. • Deliver support within agreed service level targets and quality standards. Retailer Support • Act as a trusted technical advisor for workshop technicians and service teams. • Support retailers in applying technical documentation, service campaigns, and repair procedures. • Promote effective diagnostic practices and problem-solving methodologies. • Occasionally participate in Retailer onsite technical support for complex cases. Product Quality & Continuous Improvement • Identify recurring technical concerns and emerging field trends. • Act as an early detection point for potential product quality or reliability issues. • Contribute to the continuous improvement of technical knowledge and support processes. What We Are Looking For Technical Background • Experience in automotive diagnostics, technical support, workshop operations, or vehicle repair. • Strong analytical and troubleshooting skills. • Good understanding of modern vehicle systems and diagnostic processes. • Interest in electric vehicle technologies and emerging automotive innovations. Experience • 2–5 years of experience in automotive technical support, car diagnostics, workshop operations, warranty assessment, or mechanic fields. Education • Bachelor's or Master's degree in Automotive Engineering, Electrical Engineering, Mechatronics, or equivalent technical education. Languages • Fluent German (C1) • Advanced English (written and spoken). Advantageous • Experience with electric vehicles or high-voltage systems. • Experience with OEM diagnostic tools or technical case management systems. • Knowledge of automotive aftersales operations. What We Offer • Competitive salary and performance bonus • Private healthcare package • Hybrid working model • International career opportunities within MSX • Continuous professional development and technical training • Modern office environment in Budapest • Collaborative, multicultural, and supportive team • Opportunity to work with one of Europe's most innovative EV brands Why Join MSX? At MSX International, we help the world's leading automotive brands transform their aftersales operations and customer experience. With more than 5,000 employees across 80+ countries, we combine automotive expertise, technology, and innovation to support the future of mobility. If you are passionate about diagnostics, problem-solving, and electric vehicle technology, we'd like to hear from you. Apply today and become part of the future of automotive support. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.