German speaking Sales and Customer Support Officer

Job description

Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation. Tasks Provide professional customer service for inquiries about company products and services Open client accounts according to guidelines Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application Maintain in-depth knowledge of company products and services for accurate information Identify selling opportunities based on customer needs Handle card cancellation and blocking requests Issue new cards and handle renewals Process transactions and outgoing payments accurately in company systems Adhere to company policies, security guidelines, and industry standards Keep required records Assist with data gathering through phone, email, and chat Support invoicing and payment allocation according to company policies Assist with administrative tasks following company instructions Communicate and collaborate with country coordinators and other departments Monitor loan repayments and allocate payments in records Perform other ad hoc duties as assigned. Requirements Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent University degree in Banking, Financial Services or other related areas Native or fluent level of German along with a fluent level of English (both spoken and written) Strong communication skills, both verbal and written Computer literacy Team player, eager to learn and grow within the industry. Customer oriented Willingness to learn and expand horizons