At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.ResponsibilitiesHandle high-volume inbound calls and emails related to flight bookingsAssist customers with reservations, modifications, cancellations, and refundsProvide full customer journey support (pre-sale and post-sale)Promote and sell travel add-ons such as insurance, baggage, and parkingDeliver high-quality service while managing customer inquiries and complaints professionallyMaintain accurate records using CRM systemsCollaborate with team members to ensure smooth operations and customer satisfactionRequirementsFluency in German (C1–C2 level, written and spoken)Good command of English (B2 level)Minimum 1 year of customer-facing experiencePrevious call center experience is requiredTech-savvy with good knowledge of CRM systemsGDS knowledge (Amadeus/Sabre) will be considered an advantageStrong communication and problem-solving skillsAbility to multitask and work under pressureTeam-oriented mindset with a resilient and solution-driven approachBenefitsMonthly gross salary: 1,550€Indefinite contract100€ monthly UP CardPrivate life and health insuranceTransportation card (provided after the first month)5-week paid on-site trainingOpportunity to work in a dynamic and international environmentOnly CVs in English will be reviewed.
At SpeakIt, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland).
If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.
Responsibilities
- Handle high-volume inbound calls and emails related to flight bookings
- Assist customers with reservations, modifications, cancellations, and refunds
- Provide full customer journey support (pre-sale and post-sale)
- Promote and sell travel add-ons such as insurance, baggage, and parking
- Deliver high-quality service while managing customer inquiries and complaints professionally
- Maintain accurate records using CRM systems
- Collaborate with team members to ensure smooth operations and customer satisfaction
Requirements
- Fluency in German (C1–C2 level, written and spoken)
- Good command of English (B2 level)
- Minimum 1 year of customer-facing experience
- Previous call center experience is required
- Tech-savvy with good knowledge of CRM systems
- GDS knowledge (Amadeus/Sabre) will be considered an advantage
- Strong communication and problem-solving skills
- Ability to multitask and work under pressure
- Team-oriented mindset with a resilient and solution-driven approach
Benefits
- Monthly gross salary: 1,550€
- Indefinite contract
- 100€ monthly UP Card
- Private life and health insurance
- Transportation card (provided after the first month)
- 5-week paid on-site training
- Opportunity to work in a dynamic and international environment
Only CVs in English will be reviewed.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
