Scopely Explore is seeking a Gift Card Program Manager for a 8-12 month fixed term contract. As Gift Card Program Manager, you’ll help build and manage the operating foundation for Pokémon GO Gift Cards as an emerging monetization channel. This role will support day-to-day program execution across retail partners, vendors, Marketing, Business Development, Finance, Legal, Web Store/Product, and Player Experience. You’ll help clarify roles and ways of working, improve program visibility, support sales opportunities during key seasonal moments, and develop practical processes and reporting to support future growth planning.
We’re looking for a high-agency operator with experience managing retail, channel, promotional, payments, prepaid, digital goods, or partner programs. Direct gift card experience is a plus, but the strongest candidate will be someone who can bring clarity, structure, and momentum to a complex cross-functional program.
What You Will Do
- Gift Card Program Operations
- Coordinate day-to-day execution of the Pokémon GO Gift Card program across internal teams, external vendors, and retail partners.
- Build and maintain practical program tools, including trackers, launch-readiness checklists, issue logs, ownership mapping, and recurring status updates.
- Partner with Business Development and Marketing to support retailer launches, promotional opportunities, retail placement opportunities and requirements, partner deadlines, and holiday readiness.
- Support planning and execution for gift card promotions, retailer activations, item add-ons, new retailer launches, and new market expansion.
- Business Visibility, Forecasting, and Reporting
- Partner with Finance, Data, Business Development, and Marketing to improve visibility into gift card performance, including sales, activations, redemptions, retailer performance, support contacts, and operational risks.
- Document program performance and forecast assumptions ahead of planning milestones.
- Translate inputs from multiple teams and evolving program details into clear summaries, recommendations, and decision points for leadership.
- Support development of future investment scenarios, including retailer strategy, promotion opportunities, expected benefits, risks, and dependencies.
- Player Experience and Risk Readiness
- Partner with Player Support to ensure gift card workflows, policies, escalation paths, and training materials are ready for high-volume moments, new retailers, and promotions.
- Help identify recurring player pain points and operational risks across physical cards, eGift cards, retailer activation, redemption, and promotional add-on experiences.
- Coordinate with Trust & Safety, Legal, Finance, Web Store/Product, and vendor partners to surface fraud, compliance, reconciliation, or escalation concerns.
- Use support insights and operational data to identify opportunities to reduce player friction and improve the purchase and redemption experience.
- Collaborate for Success
- Foster strong communication across Player Experience, Business Development, Marketing, Finance, Legal, Product/Web Store, Engineering, Data, external vendors, and retailer-facing partners.
- Facilitate timely decisions by clarifying owners, surfacing blockers, and providing concise reporting on progress, risks, and open questions.
- Balance pragmatic execution with scalable fundamentals, building only the process needed to support business goals and player outcomes.
What We’re Looking For
- 5+ years of experience managing cross-functional retail, channel, promotional, payments, e-commerce, digital goods, partner operations, or consumer technology programs.
- Proven ability to bring structure to ambiguous programs, manage multiple stakeholders, and drive execution without heavy process.
- Experience working with commercial, marketing, finance, legal, product, operations, or support partners to execute shared goals.
- Strong analytical and business judgment; able to document assumptions, work through ambiguity, and translate findings into practical recommendations.
- Excellent written and verbal communication skills, with the ability to produce clear status updates, trackers, decision documents, and leadership-ready summaries.
- Strong sense of ownership, attention to detail, and ability to operate effectively in a fast-paced, hybrid environment.
Plus If…
- Experience with gift card, prepaid card, stored value, voucher, promo code, loyalty, or digital entitlement programs.
- Experience working with major retailers, retail media, channel marketing, MDF/co-op marketing, or retail promotional calendars.
- Experience in gaming, mobile apps, digital commerce, web stores, or virtual currency programs.
- Familiarity with vendor platforms such as Blackhawk, InComm, or similar gift card/payment providers.
- Experience supporting holiday retail planning, promotional launches, or high-volume seasonal campaigns.
- Experience working with international markets, especially Japan, LATAM, or APAC.
- Enthusiastic interest in Scopely’s mission and Pokémon GO.
For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
CA, CO, NJ, NY, and WA Annual Salary Range
$80—$100 USD
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.
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