Gift Shop Associate- Atrium Health Cabarrus Gift Shop PRN

Job description

Department: 11101 Atrium Health Cabarrus - Gift Shop Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Schedule varies based on need. Gift shop is open Monday-Saturday. Hours of operation and staff coverage are: Monday-Thursday 9 am - 7 pm, Friday 9 am-5 pm, Saturday 11 am-4 pm Pay Range: $18.85 - $28.30 PRN - Schedule varies based on need. Gift shop is open Monday-Saturday. Hours of operation and staff coverage are: Monday-Thursday 9 am - 7 pm, Friday 9 am-5 pm, Saturday 11 am-4 pm EDUCATION/EXPERIENCE: High school graduate required. Some college or business school preferred. One-year retail sales experience, preferably in a hospital gift shop using volunteer help. Sales expertise required. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. - Following hospital policies and procedures. - Following departmental policies and procedures. - Contributing to the overall quality of services. - Assuming responsibility for keeping informed about changes in policies and procedures. 2. Assures prompt and courteous customer service. - Responds to customer needs and requests with respect and courtesy. - Demonstrates a customer oriented approach to internal and external customers. - Speaks constructively about NCBH in the presence of customers, colleagues and the community. - Ensuring customers are aware of customer service cards. - Engaging customers in active selling. 3. Maintains inventory and attractive display of Gift Shop merchandise. - Placing merchandise to sell from inventory. - Pricing merchandise by using the basic mark-up formula. - Ordering and maintaining inventory as predetermined by the Manager. - Cleaning the shop to provide attractive displays. - Compiling a list of inventory needs. - Scanning the Gift Shop for new merchandise upon arrival for each shift. - Providing regular feedback to the Gift Shop Manager to ensure a smooth operation. - Checking eCommerce Web site hourly for customer orders. 4. Operates Point-of-Sale system. - Closing out Point-of-Sale system by counting drawers and recording cash/charges/payroll deduction/checks. - Ensuring zero variance at end of volunteer and daily shifts through reconciliation process. 5. Assists in training Gift Shop Staff and volunteers. - Training of volunteer staff to provide backup support. - Developing positive rapport with team members by encouraging constructive relationships; respects, appreciates, and supports the diversity of ideas. 6. Assures continuous quality of services by maintaining updated knowledge and skills. - Attending monthly meetings. - Attending continuing education programs provided in-house. - Maintaining and using updated procedures to be able to provide quality, efficient customer service. SKILLS/QUALIFICATIONS: Ability and knowledge of McKesson Point-of-Sale System and calculator operations Good public relations and communication skills Ability to work well under pressure Skilled in basket and flower arranging Ability to work effectively, efficiently and courteously with patients, public, volunteers and employees Positive attitude and cooperative spirit is always exhibited Computer skills (Microsoft Word and Excel) WORK ENVIRONMENT: Clean, comfortable and cool climate Subject to stressful conditions during peak times Subject to being on feet for long periods Subject to occasionally high noise level Works with a wide variety of age groups Subject to varying shifts PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity XStanding X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.